We have appointed British Gas to take on the 9,000 customers of MoneyPlus Energy Ltd, which is ceasing to trade.
This appointment will take effect on Saturday 11 September 2021, following a competitive process Ofgem has run to get the best deal for customers.
This guide will answer some of your questions on what happens now.
Your supply
MoneyPlus Energy customers will be transferred to a new contract with British Gas from Saturday 11 September 2021. British Gas will then contact all customers to explain what happens next.
If you haven't heard from them within a few days, please get in contact using the details below:
They have put you on a deemed tariff rate and will now contact all ex-MoneyPlus Energy customers to let them know their personalised tariff information.
You can shop around or ask them to put you on a different tariff. You won’t be charged any exit fees.
Our advice is not to switch immediately, but wait until British Gas has been in touch with you. They will contact you with personalised information about your tariff.
Your account will be fully set up with them in the coming weeks. British Gas will contact you at this point to confirm once this has happened.
If customers wish to change their tariff or switch supplier, they should ask to be switched to another British Gas tariff, or shop around. You won’t be charged any exit fees. Waiting for them to contact you will be the smoothest way to have any credit balances you had with MoneyPlus Energy honoured by British Gas.
British Gas will honour customers’ credit balances for both current and past customers of MoneyPlus Energy who are owed money.
British Gas will review details of any debt or credit on your account. Wait for them to contact you with the relevant instructions. They will also be able to answer any questions you may have on debt or credit on your account. The review process may take a several weeks as British Gas needs to receive and review records from MoneyPlus. When calculating your credit balance, they will deduct any unbilled charges for your supply by MoneyPlus.
If you have switched and owed MoneyPlus Energy money, including if you were paying this money back, the administrators or British Gas will be in contact with you to discuss repayment arrangements.
Payments through direct debit
You don’t need to cancel your direct debit, but can if you wish to. British Gas will be in touch with you about whether your existing direct debit will remain in place, or whether they will set up a new direct debit .
You don't need to worry if you’ve already cancelled your direct debit. British Gas will be in touch with you to set up a new customer account and direct debit. They will also be able to tell you what will happen with any credit balance you may have with MoneyPlus Energy.”
Smart meters
Some customers with newer models of smart meter should see no loss in smart functionality. Unfortunately customers with older smart meter models will likely see a loss of smart functionality. British Gas will upgrade these older meters for any customers who request it.
Complaints and contacts
British Gas is not required to take on any unresolved complaints relating to MoneyPlus Energy.
However, if you believe your complaint is still ongoing, once British Gas contact you, please discuss with them how the issue can be resolved.
If your complaint was open with the Ombudsman, they will be in contact with you in due course to discuss next steps.
British Gas will contact MoneyPlus Energy customers with more information about their contract, tariff and any credit owed to you. If your question isn't answered here, you should contact the British Gas customer contact team.
