Licence guide: Standards of Conduct


Publication date

Industry sector

Supply and Retail Market

We’ve produced this guide to help suppliers and other stakeholders better understand Standard Licence Conditions 0 and 0A, the domestic and non-domestic Standards of Conduct respectively.

This guide is intended as a helpful tool only, and does not modify or replace the conditions in the gas and electricity supply licences. Suppliers should continue to refer to the conditions outlined in the most recent versions of these documents.

Update: we have published an updated version of the Standards of Conduct guidance following our non-domestic market review.