Letter from Jonathan Brearley to the Secretary of State for Business, Energy and Industrial Strategy on tackling inappropriate energy supplier prepayment meter practices

Correspondence and other

Publication date

Industry sector

Supply and Retail Market


Protecting consumers is our primary objective – and our expectations are that suppliers treat customers fairly. They must take into consideration any vulnerable circumstances when supporting consumers who are struggling to pay their bills, when progressing through debt pathways and considering installing or switching to a PPM.