Knowing your rights: power cuts

Guidance

Publication date

Industry sector

  • Supply and Retail Market
  • Distribution Network

Power cuts can have an impact on many daily activities that we take for granted - turning on the lights, charging mobile phones and refrigerating food.

We're committed to protecting customers’ interests by ensuring that they are provided with a reliable electricity service. That is why we have our Quality of Service Guaranteed Standards which are service levels that should be met by each distribution company. If they fail to meet the level of service required, then customers may be entitled to a payment.

This guide explains what these standards are, how to make a claim and who to contact if you're left without power.