Investigation into Western Power Distribution plc and its compliance with obligations relating to the Priority Services Register

Investigation
  • Open
  • Decision proposed
  • Closed

Publication date

Industry sector

Distribution Network

Licence type

Electricity Distribution Licence

The Gas and Electricity Markets Authority (“the Authority”) proposes to impose a financial penalty on Western Power Distribution (East Midlands) plc, Western Power Distribution (South Wales) plc, Western Power Distribution (South West) plc and Western Power Distribution (West Midlands) plc (collectively referred to hereinafter as "WPD") for its failure to comply with SLCs 9, 10 and 30 of its Electricity Distribution Licences.

SLC 10 sets out various obligations relating to customers on the Priority Services Register ("PSR") including a duty to establish and maintain a PSR, a duty to give information and advice to PSR customers and a requirement to publicise PSR services and procedures.

SLC 9 relates to the arrangements for visiting a customer’s premises including publishing information, arrangements for ensuring the licensee is recognisable to members of the public and fitness and propriety arrangements.

SLC 30 relates to the licensee’s obligation to ensure sufficient resources are available to properly and efficiently carry on its Distribution Business and meet its regulatory obligations.

The Authority considers it appropriate to impose a financial penalty for these contraventions and hereby issues its Notice of Intention to impose a financial penalty on WPD. 

The Authority intends to impose a financial penalty of £1 on each of Western Power Distribution (East Midlands) plc, Western Power Distribution (South Wales) plc, Western Power Distribution (South West) plc and Western Power Distribution (West Midlands) plc. This is in addition to £14,909,560 (less £4) that WPD has agreed to pay in voluntary redress. The redress will be paid into Ofgem’s Voluntary Redress Fund and the money will be used to the benefit of energy consumers.

Any written representations or objections to this notice must be received by Emma Lynch, Senior Enforcement Investigator (emma.lynch@ofgem.gov.uk ) or Ofgem, Commonwealth House, 3rd floor, 32 Albion Street, Glasgow G1 1LH by 5pm on Thursday 26 May 2022.

The Authority may publish any representations that are not marked as confidential. Should you wish your response or part of your response to remain confidential, please indicate this clearly. The Authority will consider whether to comply with any such requests on a case by case basis.