This letter relates to domestic customers being classified as non-domestic customers in instances where this is not appropriate.
We reiterate the position set out in our 2002 guidance and 2012 decision regarding the classification of premises for the purposes of the standard conditions (specifically SLC 1 and 6) of the gas supply licence and clarify that this also applies to electricity.
As the definitions of domestic and non-domestic premises are the same in the gas and electricity supply licences, we consider that these clarifications also apply to electricity.
We consider that these clarifications are necessary and consistent with our duty to protect the interests of present and future consumers. We also note that while we are clarifying our view, we are not introducing any changes to the current arrangements. We expect suppliers to treat current and future customers fairly and to follow our previous guidance and decision on this issue.