This document has been produced by Citizens Advice, Advice Direct Scotland, Energy UK and Ofgem, the energy regulator.
As energy prices continue to rise, many businesses will need extra support this winter. This document is intended for front-line advisers to help them to answer questions, give the relevant advice and signpost people to where they can get help.
The questions and topics in this guide are based on input from suppliers and consumer bodies on the most common questions they are asked. It is not an exhaustive list and contains links and information where further information can be found.
This guide is for non-domestic (business) energy consumers. Domestic energy consumers can access advice at Energy advice for households.