Bulb Energy customers: your questions answered

Guidance

Publication date

Industry sector

Supply and Retail Market

Licence type

  • Gas Supplier Licence
  • Electricity Supply Licence

When a supplier ceases trading, the Ofgem safety net ensures that your supply is not disrupted.     

Energy supplier Bulb Energy Ltd has announced it is insolvent. A Special Administrator has been appointed to run Bulb, which will continue to supply energy to its customers as normal.   

As a customer of Bulb you do not need to do anything. You will continue to receive energy and be billed by Bulb as normal. Your credit balance is protected and your tariff and price plan will not change.  

This guide will answer some of your questions on what happens now.  

Your supply  

   

Your contract  

 

 

Accounts in debt or credit  

 

  

   

Complaints and contacts  

    

Enquiries  

Bulb will contact customers with more information. If your question isn't answered in the information on this page, you can view their FAQs, where you can also find contact information.    

Further help and advice   

If your question isn’t answered here and you have concerns about your energy supply, problems or complaints, you can contact:   

Citizens Advice if you are based in England and Wales.   

Advice Direct Scotland if you are based in Scotland.