Investigation into Western Power Distribution plc and its compliance with obligations relating to the Priority Services Register

Opened:
Feb 2020

We are investigating whether Western Power Distribution (East Midlands) plc, Western Power Distribution (South Wales) plc, Western Power Distribution (South West) plc and Western Power Distribution (West Midlands) plc (collectively referred to hereinafter as "WPD") breached Standard Licence Condition ("SLC") 10 of its Electricity Distribution Licence.

SLC 10 sets out various obligations relating to customers on the Priority Services Register ("PSR") including a duty to establish and maintain a PSR, a duty to give information and advice to PSR customers and a requirement to publicise PSR services and procedures.

The opening of this investigation does not imply that we have made any findings about non-compliance by WPD.

Update: December 2020

Ofgem has widened the scope of the investigation to include SLCs 9 and 30.

SLC 9 relates to the arrangements for visiting a customer’s premises including publishing information, arrangements for ensuring the licensee is recognisable to members of the public and fitness and propriety arrangements.

SLC 30 relates to the licensee’s obligation to ensure sufficient resources are available to properly and efficiently carry on its Distribution Business and meet its regulatory obligations.

The widening of this investigation does not imply that we have made any findings about non-compliance by WPD.

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