Investigation into United Gas and Power Ltd’s billing and communications activities

Opened:
Jul 2020

Ofgem is investigating whether United Gas and Power breached rules around billing, meter reading and communications.

United Gas and Power Ltd is a non-domestic supplier.

Standard Licence Condition (“SLC”) 0A sets out specific obligations concerning the requirement to treat Micro Business Consumers fairly. SLC 7A.8 sets out specific obligations concerning the notification of Micro Business Consumer Contract terms and other information. SLC 21B.1 sets out specific obligations concerning the requirement to bill based on meter readings.

The opening of this investigation does not imply that we have made any findings about non-compliance by United Gas and Power.

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