Investigation into United Gas and Power Ltd’s billing and communications activities

Opened:
Jul 2020

Ofgem is investigating whether United Gas and Power breached rules around billing, meter reading and communications.

United Gas and Power Ltd is a non-domestic supplier.

Standard Licence Condition (“SLC”) 0A sets out specific obligations concerning the requirement to treat Micro Business Consumers fairly. SLC 7A.8 sets out specific obligations concerning the notification of Micro Business Consumer Contract terms and other information. SLC 21B.1 sets out specific obligations concerning the requirement to bill based on meter readings.

The opening of this investigation does not imply that we have made any findings about non-compliance by United Gas and Power.

Update: 24 March 2021

Ofgem has widened the scope of the investigation to include SLC 7A.1.

SLC 7A.1 stipulates that:

If the licensee intends to:

(a) enter into a Non-Domestic Supply Contract with a Customer; or

(b) extend the duration of a Non-Domestic Supply Contract (including the duration of any fixed term period which may form part of a Contract of an indefinite length)

the licensee must either take all reasonable steps to identify whether that Non-Domestic Customer is a Micro Business Consumer, or deem that Non-Domestic Customer to be a Micro Business Consumer.

Ofgem has notified UGP of the Authority’s decision to expand the scope of the investigation to include SLC 7A.1. The widening of the investigation does not imply that we have made any findings about non-compliance.

Notifications

Would you like to be kept up to date with Investigation into United Gas and Power Ltd’s billing and communications activities? subscribe to notifications:

CAPTCHA
Check the box below to verify you're human