Domestic suppliers' Social Obligations: 2012 annual report

Publication date
13th November 2013
Information type
Policy area

This report provides a summary of domestic suppliers’ performance in 2012 in relation to debt, disconnection, Prepayment Meters (PPMs) and services for customers in vulnerable positions.

The key findings are:

  • At the end of 2012, five per cent of domestic gas and electricity accounts were in debt. In a third of these cases customers had not yet agreed an arrangement to repay the debt with their supplier.
  • At the end of 2012, four per cent more electricity accounts and six per cent more gas accounts were paid using a PPM than at the end of 2011.
  • The number of disconnections undertaken by suppliers fell across Great Britain in 2012. Half as many electricity disconnections and two thirds fewer gas disconnections were carried out in 2012 compared to 2011.
  • The number of customers on suppliers' Priority Services Registers increased; however the number of eligible customers receiving free gas appliance safety checks continued to fall.