Decision on changes to The Gas and Electricity (Consumer Complaints Handling Standards) Regulations 2008

In January 2017 we consulted on proposed changes to regulation 10(3) of the Complaints Handling Statutory Instrument by removing the obligation on Distribution Network Operators (DNOs) and Gas Transporters (GTs) to write to each of their domestic consumers, informing them of the existence of their complaints handling procedure and how to obtain a copy.

This document sets out our decision to proceed with the proposed changes.