It is vital that energy consumers can easily, and with confidence, switch their energy supplier. Switching strengthens competition in the energy market, which in turn benefits consumers.
The current switching arrangements, developed in the late 1990s, are complex for suppliers and can lead to delays, errors and costs, which are often borne by consumers.
Through the Switching Programme we are taking steps to radically transform current switching arrangements, and deliver faster, more reliable switching for consumers.
Our scope and approach
For full details of our scope and approach to the programme, see our:
- Target Operating Model
- Significant Code Review launch statement
- Strategic Outline Business Case including Design Baseline 1
How we will engage
We will publish regular updates and outputs from our each of our working groups.
- Ofgem Design Authority
- External Design Advisory Group
- Switching Programme Steering Group
- Switching Programme Delivery Group
- Technical Design Authority
- Design Forums
Key programme information
You can access the consultations and decisions related to the programme, along with documents from ad hoc workshops, in the publications and updates section below.
For a quick list of key publications and documents, click the 'Show' link in the box below.
The links below provide access to the approved E2E products that form Design Baseline 3 for the new switching arrangements.
- E2E Delivery Products
- E2E Design Products (coming soon)
Transitional Phase Plan
For details of major programme deliverables and timeframes, see the Transitional Phase Plan
Blueprint phase governance and working group membership
Attendance at the industry working groups is by invitation only. If you would like further information about the issues being discussed at any of these meetings, please get in touch.
For information on the programme governance and working groups membership of the blueprint phase, please see:
Schedule of working group meetings and topics
Get the dates and topics to be discussed at each blueprint phase meeting in the schedule of working group and Design Authority meetings.
To guide our assessment of the options being developed for the new switching arrangements, we’ve developed design principles.
In May 2016 Ofgem modified the Data Communications Company (DCC) licence to set out new obligations for DCC’s role in the Switching Programme. By its licence DCC is required to contribute to the design of the Central Switching Service and switching arrangements to provide a platform for fast and reliable switching. This also requires DCC to procure the Relevant Service Capability that will underpin the new arrangements.
To find out more about upcoming procurement opportunities, please visit: https://www.smartdcc.co.uk/about-dcc/future-service-development/switching-programme/
If you have questions about the development of the new switching arrangements, please get in touch via our query form.