Switching Programme

It is vital that energy consumers can easily, and with confidence, switch their energy supplier. Switching strengthens competition in the energy market, which in turn benefits consumers.

The current switching arrangements, developed in the late 1990s, are complex for suppliers and can lead to delays, errors and costs, which are often borne by consumers. 

Through the Switching Programme we are taking steps to radically transform current switching arrangements, and deliver faster, more reliable switching for consumers.

Our scope and approach

For full details of our scope and approach to the programme, see our:

Programme Products

The links below provide access to the approved E2E products that form Design Baseline 3 for the new switching arrangements. 

How we will engage

We will publish regular updates and outputs from our each of our working groups.

Key programme information

You can access the consultations and decisions related to the programme, along with documents from ad hoc workshops, in the publications and updates section below.

For a quick list of key publications and documents, click the 'Show' link in the box below.

Key programme information: Governance, schedule and principles


    Transitional Phase Plan

    For details of major programme deliverables and timeframes, see the Transitional Phase Plan.  

    Blueprint phase governance and working group membership

    Attendance at the industry working groups is by invitation only. If you would like further information about the issues being discussed at any of these meetings, please get in touch.

    For information on the programme governance and working groups membership of the blueprint phase, please see:

    Schedule of working group meetings and topics

    Get the dates and topics to be discussed at each blueprint phase meeting in the schedule of working group and Design Authority meetings

    Design principles

    To guide our assessment of the options being developed for the new switching arrangements, we’ve developed design principles.

    In May 2016 Ofgem modified the Data Communications Company (DCC) licence to set out new obligations for DCC’s role in the Switching Programme. By its licence DCC is required to contribute to the design of the Central Switching Service and switching arrangements to provide a platform for fast and reliable switching. This also requires DCC to procure the Relevant Service Capability that will underpin the new arrangements. 

    To find out more about upcoming procurement opportunities, please visit: https://www.smartdcc.co.uk/about-dcc/future-service-development/switching-programme/

    Need help?

    If you have questions about the development of the new switching arrangements, please get in touch via our query form.

    Publications and updates

    • Published: 12th Jun 2018
    • Closing: 31st Jul 2018
    • Consultations and responses
    • 3 Associated documents
    We are seeking stakeholder views and evidence on proposals to extend the scope of existing GS to ensure suppliers compensate consumers when switches go wrong.

    • Published: 5th Jun 2018
    • Closing: 31st Jul 2018
    • Consultations and responses
    • 9 Associated documents
    Proposals for governance of the new switching arrangements, including the introduction of a Retail Energy Code to govern the activities and services of the CSS

    • Published: 18th May 2018
    • Guidance
    • 4 Associated documents
    This suite of documents represents the detailed design for the CSS that will be required to deliver the new End to End Switching Design Arrangements.

    • Published: 20th Apr 2018
    • Open letters and correspondence
    • 1 Associated documents
    Letter encouraging suppliers and meter operators to respond to IREG’s RFI to decide which data items to include in a reconciliation of meter technical details

    • Published: 16th Feb 2018
    • Guidance
    • 7 Associated documents
    The suite of products that represent the detailed organisational and data processes for the new End to End Switching Design Arrangements.

    • Published: 12th Feb 2018
    • Decisions
    • 8 Associated documents
    Decision to overhaul switching to enable consumers to switch energy supplier reliably and quickly by simplifying and harmonising current arrangements.

    • Published: 9th Feb 2018
    • Factsheets
    • 8 Associated documents
    The aim of these products is to plan to bring the E2E solution to market within the parameters of efficiency, time and quality set by programme governance.

    • Published: 9th Jan 2018
    • Consultations and responses
    • 1 Associated documents
    Gemserv and Xoserve are consulting on developing a Market Intelligence Service (MIS).

    • Published: 6th Dec 2017
    • Open letters and correspondence
    • 1 Associated documents
    This introduces and seeks views on Ofgem's proposals to create incentives for suppliers to improve switching performance by introducing automatic compensation

    • Published: 21st Sep 2017
    • Closed: 4th Nov 2017
    • Consultations and responses
    • 61 Associated documents
    Consultation on proposals to deliver reliable and fast switching using a new Centralised Switching Service