Future of retail market regulation

The retail energy market is undergoing far-reaching and exciting changes. Our regulation needs to stay ahead of market developments and in a way that does not distort them. It must enable diverse approaches so we can foster more competition and innovation and support new market participants, while offering effective protection to all consumers.

To this end, we’ve committed over time to rely more on general principles rather than detailed prescriptive rules about how companies should run their businesses.

Why a principles-based approach to regulation?

Simply put, we consider it can deliver better outcomes for consumers. It puts greater responsibility on suppliers to understand and deliver what is right and fair for their customers and enables comprehensive consumer protection. It will also future-proof our regulation and provide room for innovation. We still see a continued role for prescriptive rules where appropriate.

We are now exploring how best to implement a principles-based approach.

Our scope

For now, we are focused on the domestic gas and electricity supply markets, where the scope for change is particularly significant and there is a high volume of prescriptive rules.

Below you can view all our publications and outputs relating to our proposed approach, including how we are engaging with stakeholders to inform our work in this area.

Contacting us

We are continuing to engage actively with stakeholders and are always happy to hold bilateral discussions over the phone or in person. If you have any questions or further views relating to this work, please get in touch at FutureRetailRegulation@ofgem.gov.uk.  

   

Publications and updates

  • Published: 20th Sep 2018
  • Closed: 18th Oct 2018
  • Consultations and responses
  • 5 Associated documents
This consultation sets out our final proposed package of reforms to the rules around what, when, and how suppliers communicate with their domestic customers.

  • Published: 10th May 2018
  • Closed: 21st Jun 2018
  • Consultations and responses
  • 25 Associated documents
This consultation outlines our proposed reforms to the rules around what, when, and how suppliers communicate with their domestic customers.

  • Published: 20th Dec 2017
  • Decisions
  • 4 Associated documents
This paper sets out our decision on changes to the estimated annual cost requirements so they remain fit-for-purpose in a rapidly changing market.

  • Published: 14th Dec 2017
  • Open letters and correspondence
  • 1 Associated documents
This paper sets out our thinking on how we might amend supplier-customer communications rules so they remain fit-for-purpose in a rapidly changing market.

  • Published: 1st Nov 2017
  • Closed: 29th Nov 2017
  • Consultations and responses
  • 2 Associated documents
This paper sets out our proposal for how we intend to amend the estimated annual cost requirements so they remain fit-for-purpose in a rapidly changing market.

  • Published: 11th Oct 2017
  • Decisions
  • 3 Associated documents
Our decision to allow suppliers to roll their domestic customers onto further fixed-term tariffs at the end of their existing fixed-term deals.

  • Published: 5th Sep 2017
  • Open letters and correspondence
  • 1 Associated documents
This open letter sets out our approach for reforming our domestic supply licence rules related to supplier-customer communications.

  • Published: 14th Aug 2017
  • Closed: 15th Sep 2017
  • Consultations and responses
  • 23 Associated documents
This paper sets out our proposal to allow suppliers to roll domestic customers onto further fixed-term tariffs at the end of their existing fixed-term deals.

  • Published: 14th Aug 2017
  • Decisions
  • 3 Associated documents
Following consultation, we have decided to modify the domestic and non-domestic Standards of Conduct.

  • Published: 19th Jul 2017
  • Open letters and correspondence
  • 1 Associated documents
We intend to make the supply licences and associated guidance more user-friendly, and recently asked stakeholders how they think we should do this. This letter explains what they told us, and the changes we plan to make.

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