Warm Home Discount reports and statistics

The graphs on this page provide an overview of the Warm Home Discount (WHD) scheme's progress since launch to the most recent annual reporting point (1 April 2011 to 31 March 2015).

This includes the total spend by obligated suppliers, with a further breakdown across different scheme elements: the Core Group, the Broader Group, Industry Initiatives and Legacy Spending.

Scheme overview

Chart

This graph shows how suppliers chose to meet their non-core spending obligation in scheme year 4 (within the legislated spending caps) and the percentage of their total spend that was made up by the Core Group, Broader Group, Industry Initiatives.

Some suppliers decided to spend closer to their Industry Initiative cap than others. Utility Warehouse, EDF Energy, npower and SSE all spent over 9% of their total. The remaining suppliers delivered a higher percentage of their non-core spending obligation via the Broader Group.    

Below you can see proportion of spend in pounds:

Supplier Core Group Broader Group  Industry Initiative 
British Gas £57,882,860 £34,655,600 £5,959,325
Co-operative Energy £682,780 £766,920 £18,188
EDF Energy £23,596,440 £13,029,100 £3,506,195
E.ON £35,418,180 £16,050,580 £1,089,681
First Utility  £1,322,860 £1,398,600 £246,177
npower £21,601,020 £12,477,500 £3,341,963
ScottishPower £18,758,460 £12,164,740 £615,778
SSE £38,601,220 £13,696,900 £4,891,015
Utility Warehouse £1,860,040 £1,836,800 £472,534
Total £199,723,860 £106,076,740 £20,140,856

Policy Areas:

  • Environmental programmes
  • WHD

Data Table

Warm Home Discount (WHD): Total spend by supplier – scheme year 4
Spending ProportionCore GroupBroader GroupIndustry Initiative
British Gas58.8%35.2%6.1%
Co-operative Energy46.5%52.2%1.2%
EDF Energy58.8%32.5%8.7%
E.ON67.4%30.5%2.1%
First Utility 44.6%47.1%8.3%
npower57.7%33.3%8.9%
ScottishPower59.5%38.6%2.0%
SSE67.5%24.0%8.6%
Utility Warehouse44.6%44.1%11.3%
close

Chart

This graph shows how suppliers chose to meet their non-core spending obligation in scheme year 3 (within spending caps) and the percentage of their total spend that was made up by the Core Group.

The scheme year 3 graph includes two new suppliers who were obligated to participate in the scheme: First Utility and Utility Warehouse.  This increased the number of obligated suppliers to eight.  Neither of these suppliers had a commitment under the scheme’s Legacy Spending element which was only available to those obligated at the start of scheme year 1. British Gas chose to concentrate on Broader Group and Industry Initiatives instead of claiming Legacy Spending.   

Below you can see proportion of spend in pounds:

Supplier Core Group Broader Group Industry Initiatives Legacy Spend
British Gas £49,092,075 £29,114,235 £9,669,643 0
EDF Energy £19,974,600 £7,148,790 £2,548,470 £2,429,387
E.on £30,309,120 £13,922,550 £849,443 £5,385,915
First Utility £286,470 £503,550 £206,229 0
nPower £17,773,425 £5,907,060 £3,107,084 £3,971,631
ScottishPower £15,318,450 £10,869,255 £945,242 £3,778,68
SSE £32,976,315 £13,391,460 £4,630,202  £4,242,893
Utility Warehouse £1,233,495 £881,820 £372,689 0

Policy Areas:

  • Environmental programmes
  • WHD

Data Table

Warm Home Discount (WHD): Total spend by supplier – scheme year 3
Spending ProportionCore GroupBroader GroupIndustry Initiative Legacy Spend
British gas55.9%33.1%11.0%0.0%
EDF Energy62.2%22.3%7.9%7.6%
E.on60.1%27.6%1.7%10.7%
First Utility 28.8%50.5%20.7%0.0%
npower57.8%19.2%10.1%12.9%
ScottishPower49.6%35.2%3.1%12.2%
SSE59.7%24.2%8.4%7.7%
Utility Warehouse49.6%35.4%15.0%0.0%
close

Chart

This graph shows how suppliers chose to meet their non-core spending obligation in scheme year2 (within spending caps) and the percentage of their total spend made up by the Core Group.

For scheme year 2, obligated suppliers spent £198 million through the Core Group and Broader Group elements. This provided a rebate of £130 to domestic electricity consumers living in or at risk of fuel poverty.

Suppliers chose to provide between 16.4% and 29% of their total spend through the Broader Group, on top of Core Group rebates they were instructed to provide.

Below you can see proportion of spend in pounds:

Supplier Core Group Broader Group Industry Initiatives Legacy Spend
British Gas £43,704,050 £25,322,310 £9,812,650 £8,351,300
EDF Energy £17,671,030 £5,468,710 £2,000,671 £8,147,228
E.on £27,541,930 £8,818,940 £947,562 £10,818,147
nPower £18,055,180 £6,583,850 £3,383,721 £9,715,066
SSE £29,943,680 £12,187,630 £4,727,267 £6,620,306
ScottishPower £13,608,400 £5,252,780 £973,934 £10,641,093

Policy Areas:

  • Environmental programmes
  • WHD

Data Table

Warm Home Discount (WHD): Total spend by supplier – scheme year 2
Spending ProportionCore GroupBroader GroupIndustry Initiative Legacy Spend
British gas50.1%29.0%11.3%9.6%
EDF Energy53.1%16.4%6.0%24.5%
E.on57.2%18.3%2.0%22.5%
npower47.8%17.4%9.0%25.7%
SSE56.0%22.8%8.8%12.4%
ScottishPower44.7%17.2%3.2%34.9%
close

Chart

This graph shows how suppliers chose to meet their non-core spending obligation in scheme year 1 (within spending caps) and the percentage of their total spend made up by the Core Group.

In scheme year 1, the Legacy Spending element made up between 34 and 60% of each obligated supplier’s total spend. Through this, suppliers could continue to provide the same type of support offered under the Voluntary Agreement, which came to an end in March 2011. For scheme year 1, obligated suppliers provided a total of £103 million of support via varying subsidised tariffs and rebates to customers who would have been eligible under the Voluntary Agreement.

Below you can see proportion of spend in pounds:

Supplier Core Group Broader Group Industry Initiatives Legacy Spend
British Gas £24,774,720 £9,063,840 £9,779,200 £31,282,931
EDF Energy £11,282,640 £5,138,400 £1,687,940 £9,456,313
E.on £14,092,200 £3,988,800 £2,588,465 £16,931,203
nPower £10,538,760 £853,560 £3,673,684 £14,613,922
SSE £16,066,320 £8,577,240 £3,076,399 £16,526,849
ScottishPower £7,454,880 £493,800 £1,521,849 £14,042,999

Policy Areas:

  • Environmental programmes
  • WHD

Data Table

Warm Home Discount (WHD): Total spend by supplier – scheme year 1
Spending ProportionCore GroupBroader GroupIndustry InitiativeLegacy Spend
British gas33.1%12.1%13.1%41.8%
EDF Energy40.9%18.7%6.1%34.3%
E.on37.5%10.6%6.9%45.0%
npower35.5%2.9%12.4%49.2%
SSE36.3%19.4%7.0%37.4%
ScottishPower31.7%2.1%6.5%59.7%
close

Chart

This graph shows spend levels across the four elements of the Warm Home Discount: the Core Group, the Broader Group, Industry Initiatives and Legacy Spending (only included in scheme years 1 to 3).

The Core Group has shown the biggest increase in the proportion of total spend from scheme years 1 to 4. The Core Group customers are based on the number of eligible customers receiving Pension Credit, Guarantee Credit and Savings Credit aged 65 and over, in addition to those who receive Guarantee credit only.

During Scheme Year 4, 94% of the total support delivered to fuel poor and at risk households involved the provision of a £140 rebate. That translates to a total of 2,184,290 eligible domestic electricity consumers received the rebate in year 4.      

Policy Areas:

  • Environmental programmes
  • WHD

Data Table

Warm Home Discount (WHD): Spending levels across scheme elements – scheme year 1 to scheme year 4
Spending ProportionCore GroupBroader GroupIndustry InitiativesLegacy Spending
Scheme Year 135.5%11.8%9.4%43.3%
Scheme Year 251.9%21.9%7.5%18.7%
Scheme Year 357.4%28.1%7.7%6.8%
Scheme Year 461.3%32.5%6.2%0%
close

Energy company progress

Chart

This graph shows that Utility Warehouse has allocated spending within its overall obligation for scheme year 3 and 4 of the WHD. Utility Warehouse could not include the Legacy Spending element because it did not participate in the Voluntary Agreement that preceded the scheme.

Utility Warehouse’s non-core spending amount of £1.3 million for scheme year 3 consisted of approximately 69.2% of Broader Group rebates and 30.8% of spending claimed through Industry Initiative projects. Utility Warehouse had an increased non-core spending obligation for scheme year 4, with 79.54% of the total non-core spend delivered via the Broader Group and 20.46% through participating in the Energy Best Deal Industry Initiative.

Policy Areas:

  • Environmental programmes
  • WHD

Data Table

Warm Home Discount (WHD): Total spend by Utility Warehouse – scheme year 3 and scheme year 4
£millionCore GroupBroader Group Industry Initiatives
Scheme Year 31.20.90.4
Scheme Year 41.91.80.5
close

Chart

This graph shows how SSE has allocated spending within its overall obligation, across each of the four WHD scheme years.

SSE met its non-core spending obligation by managing a reduction in Legacy Spending through increased support via the Broader Group and Industry Initiatives between scheme year 1 and 4. The graph shows that SSE used Industry Initiatives to provide £17.3 million of assistance over four years to customers living in or at risk of fuel poverty.

Policy Areas:

  • Environmental programmes
  • WHD

Data Table

Warm Home Discount (WHD): Total spend by SSE – scheme year 1 to scheme year 4
£millionCore GroupBroader Group Industry InitiativesLegacy Spending
Scheme Year 116.18.63.116.5
Scheme Year 230.012.24.76.6
Scheme Year 333.013.44.64.2
Scheme Year 438.613.74.90
close

Chart

This graph shows how ScottishPower has allocated spending within its overall obligation, across each of the four scheme years.

ScottishPower provided more than double the number of Broader Group rebates in scheme year 3 (£10.9 million) than it provided in the previous scheme year (£5.3 million). This coincided with a reduction of £9.7 million in Legacy Spending between scheme year 2 and 3. This graph illustrates that ScottishPower has transitioned towards meeting its non-core spending obligation through more Broader Group rebates, with over 9,000 extra rebates provided in scheme year 4.

Policy Areas:

  • Environmental programmes
  • WHD

Data Table

Warm Home Discount (WHD): Total spend by ScottishPower – scheme year 1 to scheme year 4
£ millionCore GroupBroader Group Industry InitiativesLegacy Spending
Scheme Year 17.50.51.514.0
Scheme Year 213.65.31.010.6
Scheme Year 315.310.90.93.8
Scheme Year 418.812.20.60
close

Chart

This graph shows how npower has allocated spending within its overall obligation, across each of the four scheme years.

npower has maintained its support to consumers living in or at risk of fuel poverty via the Industry Initiative element, amounting to between £3.1 million and £3.8 million each year. Due to the withdrawal of the Legacy Spending element in scheme year 4, npower reduced its Legacy Spending by transferring its non-core obligation spending to the Broader Group.

Policy Areas:

  • Environmental programmes
  • WHD

Data Table

Warm Home Discount (WHD): Total spend by npower – scheme year 1 to scheme year 4
£ millionCore GroupBroader Group Industry InitiativesLegacy Spending
Scheme Year 110.50.93.814.6
Scheme Year 218.16.63.49.7
Scheme Year 317.85.93.14.0
Scheme Year 421.612.53.30
close

Chart

This graph shows how First Utility has allocated spending within its overall obligation, for scheme years 3 and 4 of the WHD. First Utility could not include the Legacy Spending element because it did not participate in the Voluntary Agreement that preceded the scheme.

First Utility became an obligated supplier in scheme year 3. The graph shows it spent 70.4% of its non-core spending obligation on Broader Group rebates in scheme year 3, and 85% during scheme year 4. The graph illustrates the significant increase in First Utility’s obligation size between scheme years.

 

Policy Areas:

  • Environmental programmes
  • WHD

Data Table

Warm Home Discount (WHD): Total spend by First Utility – scheme year 3 and scheme year 4
£millionCore GroupBroader Group Industry Initiatives
Scheme Year 30.30.50.2
Scheme Year 41.31.40.3
close

Chart

This graph shows how EDF Energy has allocated spending within its overall obligation, across each of the four scheme years.

EDF Energy provided a large percentage of its support through discounted tariffs and rebate payments under Legacy Spending to customers for scheme years 1 and 2. Legacy Spending could not be included in scheme year 4. For scheme years 3 and 4, EDF increased the number of Broader Group payments and through Industry Initiatives.

Policy Areas:

  • Environmental programmes
  • WHD

Data Table

Warm Home Discount (WHD): Total spend by EDF Energy – scheme year 1 to scheme year 4
£millionCore GroupBroader Group Industry InitiativesLegacy Spending
Scheme Year 111.35.11.79.5
Scheme Year 217.75.52.08.1
Scheme Year 320.07.12.52.4
Scheme Year 423.613.03.50
close

Chart

This graph shows how E.ON has allocated spending within its overall obligation, across each of the four WHD scheme years.

E.ON has maintained a steady increase in the number of rebates provided through the Broader Group. The withdrawal of the Legacy Spending element of the scheme in year 4 meant that Broader Group payments have increased from £4 million in scheme year 1 to £16.05 million for scheme year 4. The graph shows that in scheme year 4, E.ON chose to exceed its Broader Group minimum spending obligation and pay a WHD rebate to its customers rather than providing other forms of assistance through Industry Initiatives.

Policy Areas:

  • Environmental programmes
  • WHD

Data Table

Warm Home Discount (WHD): Total spend by E.ON – scheme year 1 to scheme year 4
£millionCore GroupBroader Group Industry InitiativesLegacy Spending
Scheme Year 114.14.02.616.9
Scheme Year 227.58.80.910.8
Scheme Year 330.313.90.85.4
Scheme Year 435.416.11.10
close

Chart

This graph shows how British Gas has allocated spending within its overall obligation, across each of the four scheme years.

British Gas did not continue its Legacy Spending after scheme year 2, a year ahead of the legislative requirement. Instead, it has met its non-core spending obligation through Broader Group rebates and Industry Initiative support to customers.

The scheme year 4 column of the graph shows that British Gas increased the number of Broader Group rebates provided by decreasing the amount of spend allocated towards its Industry Initiative activities.

Policy Areas:

  • Environmental programmes
  • WHD

Data Table

Warm Home Discount (WHD): Total spend by British Gas – scheme year 1 to scheme year 4
£millionCore groupBroader group Industry initiativesLegacy spending
Scheme Year 124.89.19.831.3
Scheme Year 243.725.39.88.4
Scheme Year 349.129.19.70.0
Scheme Year 457.934.76.00.0
close

Chart

This graph shows how Co-operative Energy has allocated spending within its overall obligation for scheme year 4.

Co-operative Energy became an obligated supplier in scheme year 4. The graph shows it spent 97.68% of its non-core spending obligation on providing Broader Group rebates, with a small amount (1%) of its total spend used to deliver debt relief and energy advice through its Industry Initiative.

 

Policy Areas:

  • Environmental programmes
  • WHD

Data Table

Warm Home Discount (WHD): Total spend by Co-operative Energy – scheme year 4
£millionCore GroupBroader Group Industry Initiatives
Scheme Year 40.680.770.02
close

For detailed analysis of the presented data and to find historical information on the scheme’s delivery, please see our annual reports in the publications and updates section below.

For details of how the scheme operates and the eligibility criteria for customers, please visit the government's website.

 

Publications and updates

  • Published: 22nd Nov 2016
  • Reports & plans
  • 1 Associated documents
This is Ofgem E-Serve's Warm Home Discount (WHD) annual report outlining the scheme’s implementation and delivery from April 2015 to March 2016.

  • Published: 30th Jun 2016
  • Closed: 25th Aug 2016
  • Consultations & responses
  • 1 Associated documents
Ofgem E-Serve is consulting on plans to publish a quarterly Supplier Performance Report.

  • Published: 2nd Nov 2015
  • Reports & plans
  • 1 Associated documents
This is the Warm Home Discount (WHD) annual report outlining the scheme’s implementation and delivery from April 2014 to March 2015.

  • Published: 31st Oct 2014
  • Reports & plans
  • 1 Associated documents
The Warm Home Discount (WHD) requires domestic energy suppliers to provide support to fuel poor customers. This is our report to the Secretary of State on the scheme's implementation and delivery between April 2013 and March 2014.

  • Published: 30th Oct 2013
  • Reports & plans
  • 2 Associated documents
The Warm Home Discount (WHD) scheme came into effect on 1 April 2011.  

  • Published: 8th Oct 2012
  • Reports & plans
  • 1 Associated documents
Ofgem's annual report on the first year (April 2011-March 2012) of the Warm Home Discount (WHD) scheme. Ofgem's role is to administer the WHD scheme and monitor suppliers' compliance with their WHD obligations.