Our people

E-Serve is a vibrant and diverse business, employing more than 300 staff based in London and Glasgow. Our people really are our biggest asset because they’re the ones who meet our customers’ needs. They’re motivated, knowledgeable and proactive. They’re also dedicated to the work they do, and to providing great customer service.

At the heart of any successful business is an insightful, dynamic leadership team. E-Serve’s leadership team draws together individuals with a broad range of skills. Their knowledge and experience enables them to give the business the direction it needs to be successful today and adapt to the changes of tomorrow.

Meet the E-Serve leadership team

Chris Poulton

Acting Managing Director

Chris joined us in early 2014 as Deputy Managing Director, E-Serve becoming Acting Managing Director in December 2014. He leads the development and operations for all the environmental and consumer programmes we administer on behalf of government through our E-Serve Division. This includes promoting energy generation from renewable sources, energy efficiency and social schemes to protect fuel poor consumers, such as the Warm Home Discount.

Before joining us, Chris worked in the retail and telecommunications sectors, most recently as Head of Operations for a virtual network operator. Prior to this he held various leadership roles in operational finance, corporate acquisition, systems implementation and product delivery.

Chris graduated from Warwick University with a BSc in Biological Sciences.

James Robinson

Interim Legal Director

James is Interim Legal Director for our E-Serve Division. He is responsible for managing and leading the Legal team providing legal advice on the wide range of environmental and consumer programmes administered on behalf of government through our E-Serve Division, including the promotion of energy generation from renewable sources, and energy efficiency and social schemes.

James joined Ofgem as a senior lawyer in 2014. He became Associate Legal Director for E-Serve in July 2015, and since January 2016 has been serving as Interim Legal Director. James joined the Government Legal Service in 2000, working in the commercial and common law team at the Law Commission until 2005 and then joining Defra, where he worked as an advisory and drafting lawyer across a wide range of policy areas until 2014. 

James began his career at the Bar and also spent several years as a lecturer on the Bar Vocational Course.

Charles Hargreaves

Associate Director, Renewable Energy

As the Associate Director of Renewable Electricity, Charles is responsible for the oversight of the government’s existing environmental obligations aimed at promoting electricity generation from renewable sources.

Charles has been in his current position since the autumn of 2013. Prior to his current role, he was the Associate Director for Environmental Programmes with the responsibility for managing the energy suppliers’ compliance with the range of environmental schemes including Energy Efficiency. Throughout his time in with us Charles has worked extensively with government on the development and monitoring of environmental programmes.

Before joining us, Charles worked in economic consulting and in academia, predominantly on the forecasting of UK energy demand and the consequent carbon dioxide and sulphur dioxide emissions. These forecasts were produced for a range of clients including government, utilities and NGOs.

Paul Fisher

Associate Director, Domestic Renewable Heat Incentive

Paul joined us in April 2014 as Associate Director for the Domestic Renewable Heat Incentive.

He is responsible and accountable for the effective delivery of the UK government’s environmental scheme designed to transform the domestic renewable energy market. The financial incentive scheme encourages domestic energy consumers to install heating systems using naturally replenished energy sources. 

Before joining us, Paul held a number of senior leadership, policy and project management roles at the UK Department for Work and Pensions. At Jobcentre Plus, he gained four years’ experience leading operational units as an area manager in London and the Home Counties. After university, he started his career as a management consultant with Accenture plc, where he specialised in providing clients with change management services. 

He holds a master’s degree from the London School of Economics and Political Science.

Gareth John

Associate Director, Non-Domestic Renewable Heat Incentive

Gareth John joined Ofgem in Jan 2014 as Associate Director for the Non-Domestic Renewable Heat Incentive scheme.

Leading teams in London and Glasgow, he is responsible for implementation and administration of this government environmental programme which incentivises non-domestic renewable heat generators and producers of biomethane for injection.

Before joining us, Gareth held a number of leadership, operational management and project management roles for UK Energy Suppliers. Most recently he spent three years at independent Business Energy Supplier Corona Energy working on business development and leading their Electricity Market Entry.

Prior to that Gareth gained over 20 years experience at Powergen and then E.ON in Energy Retailing, Trading and Generation including senior roles leading electricity and gas retail operations. His experience focuses on programme management, operational delivery and optimisation, performance management, industry compliance and new business start ups.

Florentin Albu

Florentin Albu

Chief Information Officer

Florentin joined Ofgem E-Serve in August 2016, as the Chief Information Officer. Leading teams in London and Glasgow, he is driving a programme of strategic change, providing innovative vision, strategy, and leadership in all areas of technology use for E-Serve.

Prior to joining us, Florentin held a number of IT executive roles with organisations such as Rothamsted Research, the Food and Agriculture Organization of the United Nations, the European Organisation for the Exploitation of Meteorological Satellites (EUMETSAT) and Amnesty International.

Florentin has over 20 years of experience in effective technology operations and transformation across different industry sectors. His experience focuses on business innovation through cloud and digital technology, global service delivery, and business process improvement.

David Fletcher

Associate Director, Energy Efficiency and Social Programmes

David is Associate Director for Energy Efficiency and Social Programmes. He is currently leading the work on the Energy Company Obligation and Warm Home Discount schemes, heading teams in London and Glasgow.

David joined Ofgem in 2007 and before his current role worked across E-Serve on biomass and waste fuelling, renewable electricity generation, smart metering and energy efficiency. Prior to joining Ofgem, David worked as a business development manager for a health training charity and as a manager in a retail bank.