It is vital that energy consumers can easily, and with confidence, switch their energy supplier. Switching strengthens competition in the energy market, which in turn benefits consumers.
The current switching arrangements, developed in the late 1990s, are complex for suppliers and can lead to delays, errors and costs, which are often borne by consumers.
Through the Switching Programme we are taking steps to radically transform current switching arrangements, and deliver faster, more reliable switching for consumers.
Our scope and approach
For full details of our scope and approach to the programme, see our:
- Full Business Case
- Outline Business Case
- Regulation and governance - way forward and statutory consultation on licence modifications
You can access all consultations and decisions related to the programme, along with documents from ad hoc workshops, in the publications and updates section below.
The links below provide access to the approved E2E products that form Design Baseline 3 for the new switching arrangements.
- E2E Delivery Products
- E2E Design Products
- CSS Design and Delivery Products
- Service Management Products
- Stage 0 Data Products
These products are informed by our Blueprint Phase policy papers. For a full list of the policy papers, please select 'show' on the drop down menu below.
- Solution Architecture options
- Cooling off
- Dual Fuel - one fail/all fail
- Agent appointments
- Differentiation by customer-type on the CSS
- Advance registration
- Supplier of last resort
- Interactions with Smart Metering
- Erroneous transfers
- Transition strategy
- Data improvement strategy
- DBT Phase Governance and Assurance strategy
- Systems integration strategy
- Post implementation strategy
- High-level Data Migration strategy
- High-level Testing strategy
- Regulatory and governance framework.
Have a query?
Some responses to frequently asked questions can be found here.
If you have questions about the development of the new switching arrangements which are not covered above, please get in touch.
If you would like to raise a change request, please see our change management page.
How we will engage
We will publish regular updates and outputs from our each of our working groups.
- Switching Programme Steering Group
- Switching Programme Delivery Group
- Data Working Group
- Technical Design Authority is transition to the Design Authority (coming soon)
- Design Forum (please see Change Management)
- Regulatory Group (coming soon)
- Security Advisory Group (coming soon)
- Testing Group (coming soon)
If you want to attend or would like further information about the issues being discussed at any of these meetings, please get in touch.
Enactment Phase governance
The governance requirements for the programme are different for the different phases. During the Enactment phase, governance will undergo a staged transition towards the proposed DBT phase governance structure. The intention is that the higher-level decision making bodies, such as the SRO, advised by Programme Board and the SPDG will continue, with a membership and Terms of Reference refresh.
Our proposed governance structure is illustrated on page 85 of the Switching Programme Outline Business Case and Blueprint phase decision. Ofgem is currently in the process of finalising the Terms of Reference refresh, which we intend to publish shortly.
High Level Plan
For details of major programme deliverables and timeframes, see the High Level Plan.
Draft Design, Build and Test Plan
For details of the design, build and test phase, see the draft DBT Plan.
To guide our assessment of the options being developed for the new switching arrangements, we’ve developed design principles.
The Blueprint and DLS Phases were used to establish the policy, and define the design and delivery requirements, that will underpin the new switching arrangements. We have provided the key document and programme information from these phases below: please note these link do not provide the latest Programme position or versions of Programme documents (these can be found above, under Programme Scope).
Blueprint and DLS Phase Scope
- Switching Programme: strategic outline case
- Switching Significant Code Review launch statement and request for expressions of interest to participate in Programme workgroups
- Moving to reliable and fast switching: Updated Target Operating Model and Delivery Approach
Stakeholder Engagement - Archive
In May 2016 Ofgem modified the Data Communications Company (DCC) licence to set out new obligations for DCC’s role in the Switching Programme. This requires DCC to contribute to the design of the Central Switching Service providing a platform for fast and reliable switching and to procure the Relevant Service Capability that will underpin the new arrangements. We are proposing to further modify DCC’s licence to set out its role during DBT and early years of live operations.
The Switching Programme is now in the Enactment phase and DCC will be commencing the procurement of services. An initial pre-qualification stage will be used to shortlist applicants to receive an Invitation to Tender (ITT) for the services being procured. A selection (pre-qualification) questionnaire (PQQ) will be published late June.
Find out more about upcoming procurement opportunities.
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