Switching Programme

It is vital that energy consumers can easily, and with confidence, switch their energy supplier. Switching strengthens competition in the energy market, which in turn benefits consumers.

The current switching arrangements, developed in the late 1990s, are complex for suppliers and can lead to delays, errors and costs, which are often borne by consumers. 

Through the Switching Programme we are taking steps to radically transform current switching arrangements, and deliver faster, more reliable switching for consumers.

Our scope and approach

For full details of our scope and approach to the programme, see our:

You can access all consultations and decisions related to the programme, along with documents from ad hoc workshops, in the publications and updates section below.

Programme Products

The links below provide access to the approved E2E products that form Design Baseline 3 for the new switching arrangements. 

These products are informed by our Blueprint Phase policy papers. For a full list of the policy papers, please select 'show' on the drop down menu below.

Have a query?

Some responses to frequently asked questions can be found here.

If you have questions about the development of the new switching arrangements which are not covered above, please get in touch. 

If you would like to raise a change request, please see our change management page.

How we will engage

For regular updates and programme information of recent and upcoming activity, please subscribe to our monthly newsletter by emailing us at switching.programme@ofgem.gov.uk

We will publish regular updates and outputs from our each of our working groups.

If you want to attend or would like further information about the issues being discussed at any of these meetings, please get in touch.

Enactment Phase governance

The governance requirements for the programme are different for the different phases. During the Enactment phase, governance will undergo a staged transition towards the proposed DBT phase governance structure. The intention is that the higher-level decision making bodies, such as the SRO, advised by Programme Board and the SPDG will continue, with a membership and Terms of Reference refresh.

Our proposed governance structure is illustrated on page 85 of the Switching Programme Outline Business Case and Blueprint phase decision. Ofgem is currently in the process of finalising the Terms of Reference refresh, which we intend to publish shortly.

High Level Plan

For details of major programme deliverables and timeframes, see the High Level Plan.

Draft Design, Build and Test Plan

For details of the design, build and test phase, see the draft DBT Plan.  

Design principles

To guide our assessment of the options being developed for the new switching arrangements, we’ve developed design principles.

Archive: Blueprint and DLS Phase

 

The Blueprint and DLS Phases were used to establish the policy, and define the design and delivery requirements, that will underpin the new switching arrangements. We have provided the key document and programme information from these phases below: please note these link do not provide the latest Programme position or versions of Programme documents (these can be found above, under Programme Scope). 

Blueprint and DLS Phase Scope

Stakeholder Engagement - Archive

In May 2016 Ofgem modified the Data Communications Company (DCC) licence to set out new obligations for DCC’s role in the Switching Programme. This requires DCC to contribute to the design of the Central Switching Service providing a platform for fast and reliable switching and to procure the Relevant Service Capability that will underpin the new arrangements. We are proposing to further modify DCC’s licence to set out its role during DBT and early years of live operations.

The Switching Programme is now in the Enactment phase and DCC will be commencing the procurement of services. An initial pre-qualification stage will be used to shortlist applicants to receive an Invitation to Tender (ITT) for the services being procured. A selection (pre-qualification) questionnaire (PQQ) will be published late June.

Find out more about upcoming procurement opportunities.

Or email: contact.switching@smartdcc.co.uk

Publications and updates

  • Published: 14th May 2019
  • Decisions, Guidance
  • 1 Associated documents
Full business case setting out the decision to overhaul switching to enable consumers to switch energy supplier reliably and quickly by simplifying and harmonising current arrangements.

  • Published: 3rd May 2019
  • Open letters and correspondence
  • 1 Associated documents
This sets out Ofgem's response to the Draft DCC Internal Business Case for the Design, Build and Test Phase of the Switching Programme.

  • Published: 3rd May 2019
  • Decisions
  • 4 Associated documents
Decision on margin and incentives for DCC’s role within the Design, Build and Test Phase of the Switching Programme including the variation to the direction of the CRSPA term.

  • Published: 10th Apr 2019
  • Guidance, Open letters and correspondence
  • 1 Associated documents
An open letter relating to Supplier Guaranteed Standards of Performance for Switching: Record keeping requirements and clarification of Ofgem’s policy intent relating to implementation.

  • Published: 21st Mar 2019
  • Guidance, Open letters and correspondence
  • 0 Associated documents
Guaranteed Standards of Performance (GSOP) place service level requirements upon suppliers arising from certain interactions with their customers. For Switching Compensation, Phase 1 of the GS come into force 1st May. Phase 2 will come into force during...

  • Published: 25th Feb 2019
  • Guidance, Open letters and correspondence
  • 1 Associated documents
See our document outlining the criteria, and assessment process, which will be followed to support the inaugural pan-Programme readiness assessment at the DBT Entry.

  • Published: 13th Feb 2019
  • Closed: 21st Dec 2018
  • Consultations and responses
  • 12 Associated documents
This document sets out the decision on Guaranteed Standards for Switching Compensation. The Regulations proposed have been made by GEMA and have received Ministerial Consent. Suppliers will therefore be required to make payments for breaches of these...

  • Published: 4th Feb 2019
  • Guidance
  • 2 Associated documents
Find responses from the Switching Programme to some frequently asked questions.

  • Published: 1st Feb 2019
  • Guidance, Open letters and correspondence
  • 1 Associated documents
Our response to policy questions we asked in October on the way forward for the Retail Energy Code and wider retail code consolidation.

  • Published: 1st Feb 2019
  • Decisions, Guidance, Open letters and correspondence
  • 5 Associated documents
This details the designation of the Retail Energy Code, and related matters.

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