Each year, network companies must report on their performance and outputs under Ofgem’s RIIO (Revenue = Incentives + Innovation + Outputs) network price controls. To ensure value for money for consumers, the price controls limit the amount by which network costs can rise and stipulate levels of performance. These network indicators give a snapshot of our monitoring.
Network highlights at February 2017
Networks are performing well for customers:
- In 2015/16 all local electricity distribution network operators met or exceeded targets to reduce unplanned power cuts (for example reducing the time it takes to restore power supplies after storms damage the networks).
- Customer service continues to improve with the majority of network companies meeting or beating customer service targets in 2015/16.
- Electricity distribution and electricity transmission network companies reduced the carbon footprint of their networks.
- Gas distribution networks connected 40,000 more fuel poor homes to the gas grids since the start of the price control.
Our network indicators
Select a sector from the below to view our network indicators in detail and for an overview of our monitoring themes.
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The RIIO price controls are designed to encourage network companies to play a full role in delivering a sustainable energy sector, and to do so in a way that brings consumers value for money. Under RIIO, each company has to deliver and report on a range of outputs:
- Reliability: We expect companies to improve network reliability and reduce the number and duration of power interruptions.
- Connections: Companies will provide a better service for customers wanting to connect to the network.
- Customer Service: We incentivise companies to deliver good customer service and listen to stakeholders.
- Social Obligations: Companies will do more to help vulnerable customers, particularly during power interruptions.
- Environmental: Companies must reduce their carbon emissions and other environmental impacts.
- Safety: Companies are funded to ensure the network remains safe and meets Health and Safety Executive standards.
You can find out more at: The energy network: how it works for you.
There are three electricity transmission network ownersopen key term pop-up. They operate the high voltage network carrying electricity across GB.
The RIIO-T1 price control runs from 1 April 2013 to 31 March 2021. The data presented here gives a snapshot of the network owners’ financial performance and their performance against key RIIO-T1 outputs for consumers.
There are 14 electricity distribution network operatorsopen key term pop-up, owned by six ownership groups. They operate the low voltage electricity network, taking energy from the transmission system to homes and businesses.
The RIIO-ED1 price control runs from 1 April 2015 to 31 March 2023. The data presented here gives a snapshot of the network owners' financial performance and their performance against key outputs for consumers.
National Grid Gas Transmissionopen key term pop-up is responsible for operating the high pressure transmission of gas across GB.
The RIIO-T1 price control runs from 1 April 2013 to 31 March 2021. The data presented here gives a snapshot of their financial performance and performance against key outputs for consumers.
There are eight gas distribution network operatorsopen key term pop-up, owned by four ownership groups. They operate the local gas networks, taking energy from the gas transmission system to homes and businesses.
The RIIO-GD1 price control runs from 1 April 2013 to 31 March 2021. The data presented here gives a snapshot of the network owners' financial performance and their performance against key outputs for consumers.
These market indicators and data are not intended for use or to be relied on for any commercial purposes. View copyright and disclaimer