Heat networks regulation: enforcement guidelines and penalty policy
- Consultation status:
- Open
- Publication date:
- Closing date:
- Topic:
-
Heat networks
Related links
- Heat networks regulation consumer protection - Government response
- Heat networks regulation: authorisation and regulatory oversight
- Heat networks regulation: implementing consumer protections
- Heat networks regulation: authorisation conditions and guidance on measures to mitigate the risk and impact of financial failure
We are consulting on our proposed enforcement guidelines and penalty policy for heat networks regulation in Great Britain (England, Scotland and Wales).
Who should respond
We would like views from people with an interest in heat networks, and particularly welcome responses from:
- heat network operators and suppliers
- landlords
- housing providers
- asset owners
- consumer groups
- energy services companies
- managing agents
- metering and billing agents
- trade associations
- heat network consumers
Background
Ofgem has new enforcement powers to regulate heat networks in Great Britain under:
In our authorisation and regulatory oversight decision we indicated our overall approach to enforcement and that we would consult on our enforcement guidelines and penalty policy. We are now consulting on our proposed approach to using these powers, including how we will investigate breaches and apply financial penalties or consumer redress orders.
Our proposals are informed by our experience regulating gas and electricity and are designed to promote good practice and deter poor conduct.
Why your views matter
Your feedback will help us shape a fair and effective enforcement framework for heat networks. It will ensure our approach reflects the needs of consumers, operators, and other stakeholders in this evolving sector.
How to respond
Complete our online survey on Citizen Space. This survey closes on Monday 6 October.