We are currently updating our consumer vulnerability strategy and have published an open letter on our progress. Please contact CDconsultations@ofgem.gov.uk if you would like to engage with us on the strategy.
Consumers on low incomes and those in other vulnerable situations often feel the impact of high energy bills the most. Being unable to afford an accepted level of thermal comfort may have serious health and psychological consequences. We are aware of these affordability issues and are working to help those consumers struggling to manage their bills.
We collect and publish data on affordability as part of our work to make the energy market as transparent as possible.
UKRN affordability study
During 2015, we led the UK Regulators’ Network (UKRN) affordability project which was aimed at exploring and understanding the cross sector affordability pressures on households and assessed whether a cross sectoral approach could deliver improved outcomes, relieving pressures from consumers.
We published analysis of the affordability pressures faced by consumers across different sectors. We also examined affordability factors which impact future bills and fares.
Through the publications and update feed below you can access our outputs produced in relation to affordability.