Consumer Vulnerability Strategy: Affordability

Consumers on low incomes and those in other vulnerable situations often feel the impact of high energy bills the most. We are aware of these affordability issues and are working to help those consumers struggling to manage their bills.

UKRN affordability study

Regulators acting in the energy, water, communications, health, legal and finance sectors joined together in March 2014 to form the UK Regulators’ Network (UKRN). This group aims to ensure effective cooperation across sectors where it can benefit consumers.

We led the UKRN affordability project which was aimed at exploring and understanding the cross sector affordability pressures on households and assessed whether a cross sectoral approach could deliver improved outcomes, relieving pressures from consumers. 

We published analysis of the affordability pressures faced by consumers across different sectors. We also examined affordability factors which impact future bills and fares.

Through the publications and update feed below you can access our publications and outputs produced in relation to affordability.

Publications and updates

  • Published: 1st Oct 2014
  • Reports & plans
  • 1 Associated documents
This research report provides views from our Consumer Panel on the affordability of household energy, in the context of household bills more widely. It also provides their views on the elements of their bills relating social and environmental schemes.

  • Published: 24th Jul 2012
  • Agendas, minutes and presentations
  • 3 Associated documents
Minutes from the June 2012 meeting of the Sustainable Development Advisory Group.

  • Published: 30th Mar 2012
  • Closed: 25th May 2012
  • Consultations & responses
  • 1 Associated documents
This paper outlines Ofgem’s intention to develop a new Vulnerable Consumers’ Strategy and seeks views on its themes and the need for different emphases in the future.

  • Published: 31st Oct 2002
  • Consultations & responses
  • 1 Associated documents
This document summarises Ofgems further work on the quality of energy efficiency advice provided to domestic consumers.

  • Published: 5th Mar 2002
  • Other
  • 1 Associated documents
This guide is intended to be used by Credit Union staff to provide information to service users on a wide range of domestic fuel, energy efficiency and income maximisation related issues