Warm Home Discount (WHD) annual report: scheme year 14 April 2024 to March 2025

The Warm Home Discount (WHD) scheme was first introduced by the Government in 2011 to support low-income households or individuals who are vulnerable to cold-related illness or living in or at risk of fuel poverty in Great Britain.

This annual report summarises activity during Scheme Year 14 (SY14), covering the period 1 April 2024 to 31 March 2025. It details the scheme’s achievements, the performance of participating suppliers, and information on incidents of non-compliance. 

Highlights 

• During SY14 obligated suppliers spent £595.2 million supporting eligible low-income households by providing £150 rebates and through Industry Initiatives (£543.5 million was spent in England & Wales and £51.7 million in Scotland).
• Energy bill rebates of £150 were provided to 3.41 million customers in or at risk of fuel poverty (3.14 million in England & Wales and 276,672 in Scotland). This is up from a total of 3.35 million in SY13.
• Suppliers delivered a combined £83.1 million of alternative support via Industry Initiatives in SY14 (£72.9 million in England & Wales and £10.3 million in Scotland), up from £76.4 million in SY13.
• Total spending on the scheme since it launched in 2011 has now reached £5.13 billion.
• Six suppliers were responsible for 13 non-compliances on the England & Wales scheme, and 5 suppliers were responsible for 13 non-compliances in Scotland. These were mostly non-compliances where rebates were not provided by the relevant deadline, affecting 6.7% of all rebates. In these cases, suppliers agreed to issue £150 compensation to those affected, in addition to the £150 rebate. Additionally, some suppliers failed to spend the required amount on their non-core obligation. This shortfall represented 0.2% of the combined non-core spending obligations and where spending shortfalls occurred, we ensured these sums were added to future obligations and these suppliers also agreed to make additional payments to support consumers in or at risk of fuel poverty.  

Please note: For those who wish to look at the data used in the report in more detail, a spreadsheet with this information is published alongside the report below.