OneSelect customers: Your questions on new supplier Together Energy


Publication date


Industry sector

Supply and Retail Market

We have appointed Together Energy to take on OneSelect’s customers after they ceased trading. This appointment will take effect on Friday 14 December. This follows a competitive process we’ve run to get the best deal possible for OneSelect’s customers. 

This guide will answer some of your questions on what happens now.

Your supply

Your contract

Switching supplier

Accounts in debt or credit

Payments through direct debit

Complaints and contacts


Together Energy will contact OneSelect customers with more information about their contract, tariff and any credit owed to you. If your question isn't answered here, you should contact the Together Energy customer contact team on 0333 1501699

OneSelect’s administrators

Danny Dartnaill and Tony Nygate, both of BDO LLP, were appointed Joint Administrators of OneSelect Limited. Together Energy or its appointed agent, Opos Ltd, are collecting debts due from customers of OneSelect on behalf of the Company. If you have any queries about your account balance, please contact Together Energy in the first instance at or call 0333 150 1699.

Further help and advice

If your question isn’t answered here and you have concerns about your energy supply, problems or complaints, you should contact the Citizens Advice consumer helpline in the first instance for guidance and support.

Ofgem's role

You can read more about our powers to protect consumers when suppliers go out of business in our guidance: Supplier of Last Resort process.