Ofgem has appointed five suppliers to take over the energy supply for customers of six companies which have recently exited the market.
The suppliers will take on a total of 70,600 domestic and non-domestic customers.
- Pozitive Energy will take on customers of CNG Energy and CNG Electricity, which supply 41,000 non-domestic customers. For more information customers can visit: https://pozitive.energy/CNG
- SmartestEnergy Business Limited will take on customers of MA Energy, which supplies 300 non-domestic customers. For more information customers can visit: https://www.smartestenergy.com/business/ma-energy
- Utilita will take on customers of Omni Energy, which supplies 6,000 domestic pre-payment customers. For more information customers can visit https://utilita.co.uk/help/omni-energy
- British Gas will take on customers of Bluegreen Energy which supplies 5,900 domestic customers, along with a small number of non-domestic customers, and Zebra Power, which supplies 14,800 domestic customers. For more information customers can visit https://www.britishgas.co.uk/solr/zebra.html or https://www.britishgas.co.uk/solr/bluegreen-energy.html
- Yü Energy will take on customers of Ampower, which supplies 600 domestic and 2000 non-domestic customers. For more information customers visit www.yuenergy.co.uk
The appointments follow a competitive process run by Ofgem to get the best deal possible for consumers. Energy supplies will continue as normal after they are switched over to their new suppliers.
Funds that current and former domestic customers have paid into their accounts will be protected, where they are in credit. Domestic customers will also be protected by the energy price cap with their new supplier.
Customers whose suppliers have ceased trading will be contacted over the coming days about the changes. If customers wish to switch supplier, they can shop around but are advised to wait until the transfer has been completed. Customers will not be charged exit fees if they decide to switch to another supplier.
Neil Lawrence, Ofgem’s director of retail, said:“I am pleased to announce we have appointed new suppliers for these customers. We understand that this news may be unsettling for customers, however they do not need to worry. Their energy supply will continue as normal, and domestic customer credit balances as well as some non-domestic credit balances, will be honoured.
“Your energy supply will not be interrupted, and your newly appointed supplier will be in contact with customers over the coming days with further information. If customers wish to switch suppliers they can shop around if they wish, but they are advised to wait until the transfer has been completed.”
- If you have a power cut, please contact 105 to be put through to your local power distributor.
- If you think you can smell gas or have a gas leak, please contact the 24-hour National Gas Emergency hotline on 0800 111 999.
- Visit your new appointed supplier website for information on what to do in an emergency.
Notes to editors
- Customers are being supplied by their new suppliers as of 7 November.
- Non-domestic credit balances for customers of Bluegreen, MA Energy, and CNG Energy and CNG electricity will be honoured by British Gas, SmartestEnergy and Pozitive Energy.
- Part of the credit balances of non-domestic customers of Ampower will be honoured by Yü Energy.
- Accounts for all affected customers will be fully set up in due course and the newly appointed suppliers will be in touch with customers in the coming days.
- Any questions customers have should be directed to their newly appointed suppliers. Contact details are available via the websites.
- Funds that current and former domestic customers have paid into their accounts will be protected, where they are in credit.
- Ofgem sets the level of the price cap, which protects domestic customers on default as well as deemed tariffs, twice per year based on the latest estimated costs of supplying energy.
- Current and former customers who owe money, or are in debit to their failed supplier, should wait to hear from their new supplier or their outgoing suppliers’ administrators.
- Appointed suppliers will be in touch with customers with direct debits to explain how to set up their account.
- Customers can find support and advice on the Ofgem website, Facebook, and twitter feed, @ofgem. Alternatively, if they need extra help, in England and Wales they can contact Citizens Advice on 0808 223 1133 or email them via webform, in Scotland they can contact Advice Direct Scotland on 0808 196 8660 or use their online webchat.
- More information for customers of suppliers which have gone out of business can be found on the Ofgem website.
General enquiries (non-media)
If you are an energy customer looking for help and advice, including complaints about energy firms, please see our Household gas and electricity guide. Citizens Advice also provide a free, impartial helpline service across a range of issues on 0808 223 1133.
We also regularly share news and post general advice to help consumers get the most out of their energy services via our @Ofgem twitter and Facebook pages. If you have an enquiry or complaint relating to Ofgem’s policies or functions, contact us at email@example.com or on 020 7901 7295.
For all other non-media related enquiries, please visit our Contact us page.
Ofgem is Britain’s independent energy regulator. Our role is to protect consumers now and in the future by working to deliver a greener, fairer energy system. We do this by:
- Working with Government, industry, and consumer groups to deliver a net zero economy at the lowest cost to consumers.
- Stamping out sharp and bad practice, ensuring fair treatment for all consumers, especially the vulnerable.
- Enabling competition and innovation, which drives down prices and results in new products and services for consumers.
For energy insights and updates straight to your inbox from Ofgem, please subscribe.