Ofgem appoints British Gas to take on customers of Together Energy Retail Ltd
Press release
Ofgem has appointed British Gas to take on supplying Together Energy’s approximately 176,000 domestic customers and 1 non-domestic customer. This follows a competitive process run by Ofgem to get the best deal possible for customers.
Funds that current and former domestic customers of the suppliers have paid into their accounts will be protected, where they are in credit. Domestic customers will also be protected by the energy price cap with their new supplier.
For existing Together Energy customers, energy supplies will continue as normal after they were switched over to British Gas on 23 January.
Customers of Together Energy will be contacted over the coming days about the changes. If customers wish to switch supplier, they can shop around but are advised to wait until the transfer has been completed. Customers will not be charged exit fees if they decide to switch to another supplier.
Neil Lawrence, Ofgem’s director of retail, said:
“I am pleased to announce we have appointed British Gas for the customers of Together Energy. We understand that this news may be unsettling for customers, however they do not need to worry. Their energy supply will continue as normal, and customer credit balances will be honoured.
“British Gas will be in contact with customers over the coming days with further information. Once the transfer has been completed, customers can shop around for a better deal if they wish to.”
Further information can be found on https://www.britishgas.co.uk/solr/together-energy.html..
In an emergency situation:
- If you have a power cut, please contact 105 to be put through to your local power distributor.
- If you think you can smell gas or have a gas leak, please contact the 24-hour National Gas Emergency hotline on 0800 111 999.
- Visit the https://www.britishgas.co.uk/ website for information on what to do in an emergency.
Notes to editors
- Together Energy customers are being supplied by British Gas as of 23 January. Accounts will be fully set up in due course. British Gas will be in touch with customers in the coming days.
- Any questions Together Energy customers have should be directed to https://www.britishgas.co.uk/solr/together-energy.html
- Funds that current and former domestic customers of Together Energy have paid into their accounts will be protected, where they are in credit.
- Ofgem sets the level of the price cap, which protects customers on default as well as deemed tariffs, twice per year based on the latest estimated costs of supplying energy.
- Current and former customers who owe money, or are in debit to Together Energy, should wait to hear from British Gas or their outgoing supplier’s administrators.
- British Gas will be in touch with customers with direct debits to explain how to set up their account.
- Customers can find support and advice on the Ofgem website, facebook and twitter feed, @ofgem. Alternatively, if they need extra help, in England and Wales they can contact Citizens Advice on 0808 223 1133 or email them via webform, in Scotland they can contact Advice Direct Scotland on 0808 196 8660 or use their online webchat.
- More information for Together Energy customers can be found on the Ofgem website.
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