Hub Energy customers: Your questions on new supplier E.ON Next
Guidance
Publication date
Company
Industry sector
Supply and Retail Market
We have appointed E.ON Next to take on the 6,000 domestic customers and 9,000 non-domestic customers of Hub Energy, which is ceasing to trade.
This appointment will take effect on 13 August 2021, following a competitive process Ofgem has run to get the best deal for customers.
This guide will answer some of your questions on what happens now.
Your supply
Your contract
Switching supplier
Accounts in debt or credit
Payments through direct debit
Smart meters
Complaints and contacts
Enquiries
E.ON Next will contact Hub Energy customers with more information about their contract, tariff and any credit owed to you. If your question isn't answered here, you should contact the E.ON Next customer contact team.
Website: eonnext.com/hubenergy
Phone: 0808 5015 308
Hub Energy’s administrators
Name: Mariya Patel
Email: mariya.patel@interpathadvisory.com
Further help and advice
If your question isn’t answered here and you have concerns about your energy supply, problems or complaints, you should contact the Citizens Advice consumer helpline in the first instance for guidance and support.
- Citizens Advice consumer helpline (opens another website)
- Telephone: 0808 223 1133 - Monday to Friday, 9am to 5pm
Ofgem's role
You can read more about our powers to protect consumers when suppliers go out of business in our guidance: Supplier of Last Resort process.