Hub Energy customers: Your questions on new supplier E.ON Next


Publication date


Industry sector

Supply and Retail Market

We have appointed E.ON Next to take on the 6,000 domestic customers and 9,000 non-domestic customers of Hub Energy, which is ceasing to trade. 

This appointment will take effect on 13 August 2021, following a competitive process Ofgem has run to get the best deal for customers. 

This guide will answer some of your questions on what happens now.

Your supply

Your contract

Switching supplier

Accounts in debt or credit


Payments through direct debit

Smart meters

Complaints and contacts


E.ON Next will contact Hub Energy customers with more information about their contract, tariff and any credit owed to you. If your question isn't answered here, you should contact the E.ON Next customer contact team.


Phone: 0808 5015 308

Hub Energy’s administrators

Name: Mariya Patel



Further help and advice

If your question isn’t answered here and you have concerns about your energy supply, problems or complaints, you should contact the Citizens Advice consumer helpline in the first instance for guidance and support.

Ofgem's role

You can read more about our powers to protect consumers when suppliers go out of business in our guidance: Supplier of Last Resort process.