Eversmart Energy customers: Your questions on new supplier Utilita

Guidance

Publication date

Industry sector

Supply and Retail Market

We have appointed Utilita to take on the customers of Eversmart Energy after it ceased trading.  

This appointment will take effect on Wednesday 11 September 2019, following an appointment process Ofgem has run to get the best deal for customers. 

This guide will answer some of your questions on what happens now.

Your supply

Your contract

Switching supplier

Accounts in debt or credit

Payments through direct debit

Prepayment meter customers

Complaints and contacts

Enquiries

Utilita will contact Eversmart Energy’s customers with more information about their contract, tariff and any credit owed to you. If your question isn't answered here, you should contact the Utilita customer contact team.

www.utilita.co.uk/supply-transfer or call 01962 679 098.

Eversmart Energy’s administrators

KPMG has been appointed as the administrator for Eversmart Energy. They can be contacted at: william.lewis@kpmg.co.uk.

Further help and advice

If your question isn’t answered here and you have concerns about your energy supply, problems or complaints, you should contact the Citizens Advice consumer helpline in the first instance for guidance and support.

Ofgem's role

You can read more about our powers to protect consumers when suppliers go out of business in our guidance: Supplier of Last Resort process.