Eversmart Energy customers: Your questions on new supplier Utilita
Guidance
Publication date
Company
Industry sector
Supply and Retail Market
Related Links
We have appointed Utilita to take on the customers of Eversmart Energy after it ceased trading.
This appointment will take effect on Wednesday 11 September 2019, following an appointment process Ofgem has run to get the best deal for customers.
This guide will answer some of your questions on what happens now.
Your supply
Your contract
Switching supplier
Accounts in debt or credit
Payments through direct debit
Prepayment meter customers
Complaints and contacts
Enquiries
Utilita will contact Eversmart Energy’s customers with more information about their contract, tariff and any credit owed to you. If your question isn't answered here, you should contact the Utilita customer contact team.
www.utilita.co.uk/supply-transfer or call 01962 679 098.
Eversmart Energy’s administrators
KPMG has been appointed as the administrator for Eversmart Energy. They can be contacted at: william.lewis@kpmg.co.uk.
Further help and advice
If your question isn’t answered here and you have concerns about your energy supply, problems or complaints, you should contact the Citizens Advice consumer helpline in the first instance for guidance and support.
- Citizens Advice consumer helpline (opens another website)
- Telephone: 03454 040506 - Monday to Friday, 9am to 5pm
Ofgem's role
You can read more about our powers to protect consumers when suppliers go out of business in our guidance: Supplier of Last Resort process.