Ofgem safety net: If your energy supplier goes out of business

If you are a business energy customer, this guide exlplains what happens and how you are protected in the rare case that your energy supplier goes out of business.

What will happen to my supply as a business (non-domestic) customer?

Your energy supply is secure. Ofgem’s safety net protects all customers' energy supplies, and all customers will be transferred to a new supplier.

Ofgem will now appoint a new supplier for you, who will contact you soon.

In the meantime, sit tight, take a meter reading and wait until the supplier we appoint gets in touch.

What advice is there for business customers?

Sit tight and take a meter reading. We will appoint a new supplier for you, who will contact you soon. We advise you wait until the supplier we appoint gets in touch to keep the process as smooth as possible for you.

Should I switch?

Our advice is to sit tight, take a meter reading and wait until the new supplier we appoint contacts you. This will make sure the process goes as smoothly as possible. Once the process is complete, you will be free to switch to another tariff or supplier.

What happens to my credit balance as a business customer?

Business customers' credit balances are not protected under the Safety Net. We will try and appoint a supplier to cover all or some of the outstanding credit – but, this isn’t guaranteed. 

You should contact your old supplier's administrator about any credit balances you may have.

Why doesn’t Ofgem protect business customers’ balances?

If you are owed a credit balance, you can go through the administration process in the same way you would if any of your other service providers entered into insolvency proceedings.

What happens to business customers’ debt?

This will depend on the arrangements the administrator puts in place to recover any monies still owed to the failed supplier, including those owed by former customers.

Will business customers be appointed the same supplier as domestic customers?

Yes. You will be appointed the same supplier as domestic customers. 

How long does it take for business customers to be switched to an appointed new supplier?

The process can take up to 14 days. Our aim is to do this as quickly as possible for you.

Publications and updates

  • Published: 7th Dec 2018
  • Decisions
  • 1 Associated documents
This letter sets out the reasons for our decision to appoint First Utility as a Supplier of Last Resort.

  • Published: 24th Nov 2018
  • Guidance
  • 0 Associated documents
We have appointed Scottish Power to take on Extra Energy’s customers after they ceased trading. This guide will answer some of your questions on what happens now.