Ofgem safety net: If your energy supplier goes out of business

If you are a business energy customer, this guide explains what happens and how you are protected in the rare case that your energy supplier goes out of business.

What will happen to my supply as a business (non-domestic) customer?

Your energy supply is secure. Ofgem’s safety net protects all customers' energy supplies, and all customers will be transferred to a new supplier.

Ofgem will now appoint a new supplier for you, who will contact you soon.

In the meantime, sit tight, take a meter reading and wait until the supplier we appoint gets in touch.

What advice is there for business customers?

Sit tight and take a meter reading. We will appoint a new supplier for you, who will contact you soon. We advise you wait until the supplier we appoint gets in touch to keep the process as smooth as possible for you.

Should I switch?

Our advice is to sit tight, take a meter reading and wait until the new supplier we appoint contacts you. This will make sure the process goes as smoothly as possible. Once the process is complete, you will be free to switch to another tariff or supplier.

What happens to my credit balance as a business customer?

Business customers' credit balances are not protected under the Safety Net. We will try and appoint a supplier to cover all or some of the outstanding credit – but, this isn’t guaranteed. 

You should contact your old supplier's administrator about any credit balances you may have.

Why doesn’t Ofgem protect business customers’ balances?

If you are owed a credit balance, you can go through the administration process in the same way you would if any of your other service providers entered into insolvency proceedings.

What happens to business customers’ debt?

This will depend on the arrangements the administrator puts in place to recover any monies still owed to the failed supplier, including those owed by former customers.

Will business customers be appointed the same supplier as domestic customers?

Yes. You will be appointed the same supplier as domestic customers. 

How long does it take for business customers to be switched to an appointed new supplier?

The process can take up to 14 days. Our aim is to do this as quickly as possible for you.

Publications and updates

  • Published: 28th Jun 2019
  • Closed: 26th Jul 2019
  • Consultations and responses
  • 1 Associated documents
This letter sets out our minded to position and seeks stakeholders’ views on Together Energy Limited’s Last Resort Supplier Payment claim.

  • Published: 2nd May 2019
  • Decisions
  • 1 Associated documents
This letter sets out the the reasons for our decision to appoint SSE as Supplier of Last Resort.

  • Published: 1st May 2019
  • Decisions
  • 1 Associated documents
This letter sets out the the reasons for our decision to appoint Utilita as Supplier of Last Resort.

  • Published: 26th Apr 2019
  • Decisions
  • 1 Associated documents
See the reasons for our decision to appoint Ovo Energy as Supplier of Last Resort.

  • Published: 25th Mar 2019
  • Decisions
  • 1 Associated documents
See our decision to appoint Together Energy as Supplier of Last Resort.

  • Published: 14th Mar 2019
  • Guidance
  • 0 Associated documents
We have appointed SSE to take on the customers of Brilliant Energy after it ceased trading. This guide will answer some of your questions on what happens now.

  • Published: 12th Feb 2019
  • Decisions
  • 1 Associated documents
Decision to appoint Ovo Energy as a Supplier of Last Resort.

  • Published: 24th Jan 2019
  • Decisions
  • 3 Associated documents
Our final decision on Octopus Energy Limited’s claim for payment to recover certain additional costs they incurred in acting as a Supplier of Last Resort.

  • Published: 17th Jan 2019
  • Decisions
  • 1 Associated documents
Appointment of Scottish Power Limited as Supplier of Last Resort

  • Published: 7th Dec 2018
  • Decisions
  • 1 Associated documents
This letter sets out the reasons for our decision to appoint First Utility as a Supplier of Last Resort.

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