Consultation to review the Energy Industry Voluntary Redress Scheme

  • Upcoming
  • Open
  • Closed (awaiting decision)
  • Closed (with decision)

Publication date

Closing date

Industry sector

Supply and Retail Market


Energy companies investigated by Ofgem can make voluntary redress payments to suitable charities, via the Energy Industry Voluntary Redress Scheme.

The Redress Scheme was established in 2017, and has been operated by our service provider, the Energy Saving Trust.

The purpose of the Redress Scheme is to use redress payments to support energy consumers, particularly vulnerable energy consumers, through energy-based projects or schemes run by charities.

Ofgem is now seeking views from energy industry stakeholders on the current process in place for the Redress Scheme, to ensure that redress payments deliver the maximum benefit for Great Britain’s energy consumers.

We welcome responses from energy companies, consumer groups, third sector organisations, charities with experience of the Redress Scheme, and any other interested parties for their input on the following areas of consideration:

  • The types of projects that should be funded
  • Widening the eligibility scope to other organisations
  • The experience of charities that have applied to the Redress Scheme
  • Any other feedback that could help adapt the current process

Please send your responses to Sophia McGuigan (contact details provided below) by 8 April 2021.

We welcome contact from stakeholders during the consultation period if you have any queries.

Please note all non-confidential responses to the consultation will be published on our website.

Respond name

Sophia McGuigan

Respond telephone

Respond email