In 2013 we took over responsibility for the Confidence Code, a voluntary code of practice for domestic energy price comparison sites, from Consumer Focus. The Code insists that its members follow key principles, providing reassurance to consumers about the independence, transparency, accuracy, and reliability of the service.
We have reviewed the Code’s requirements and in August 2014 we consulted on a package of changes to strengthen the protections it provides consumers and to reflect changes made as part of the Retail Market Review. We have considered stakeholder responses and in this document we set out our decision on the policy changes to the Code that we consulted on in August.
In addition, we are also consulting on the draft of our new Confidence Code document that reflects these policy changes.