The Confidence Code

Mae’r dudalen yma ar gael yn Gymraeg.

Comparing and switching energy tariff or provider can be a confusing process. We’ve created an easy guide at www.goenergyshopping.co.uk, to help you think about how much you pay for your energy and shop around for the best deal.

We have also approved a number of online comparison services that are a good place to look when comparing deals. These websites operate in accordance with our Confidence Code and can also be trusted as a source of information when you are looking at different deals and tariffs.

What is the Confidence Code?

The Confidence Code is a Code of Practice that governs independent energy price comparison sites.

It insists that its members follow key principles for how they must operate their service. So using a site with the Confidence Code logo means that the process of switching energy supplier should be easier, more reliable and reassuring for you. Further information on the requirements accredited sites must follow can be found in the Confidence Code – Code of Practice.

We took on the Code from Consumer Focus in 2013 and have been reviewing it to make sure it provides the right protections for consumers. We’ve now published a revised code, to come into force at the end of March 2015, but there is nothing to stop accredited sites getting the changes in place quicker.

The new code means accredited sites must meet tighter standards on how tariffs are displayed so you can be confident deals aren’t hidden from you. They will also have to list prominently which energy companies they have commission arrangements with, and make it clear that they can earn commission on certain tariffs. Find out more >

Why choose a site covered by the Confidence Code?

The sites covered by the Confidence Code act independently of suppliers, so you can be sure that when you are presented with options and prices, they have been calculated and are displayed in a fair and unbiased way.

They can help you find the best deal for you in your local area and provide you with a free and easy-to-use switching service. They also give detailed information on each tariff, including gas and electricity unit prices and any discounts that are available.

Price comparison sites accredited by the Confidence Code

Contacts

If you have any queries regarding the Confidence Code, please email our Code manager confidencecode@ofgem.gov.uk

If you have a complaint about an accredited site then please contact them first so they can try to address your complaint.  If your complaint is not resolved to your satisfaction, you should contact us so we can follow up the issue with the site concerned, as the Confidence Code requires sites to operate an effective complaints process.

For unresolved complaints, please contact our Consumer Affairs team:

Further independent advice about switching supplier is available from the Citizens Advice consumer service:

Telephone: 0845 404 0506

If you run an energy price comparison site and you wish to apply to become a member of the Confidence Code, please contact the Confidence Code manager at this email address: confidencecode@ofgem.gov.uk