The Confidence Code

Mae’r dudalen yma ar gael yn Gymraeg.

Comparing and switching energy tariff or provider can be a confusing process. But using a price comparison site, particularly one signed up to the Confidence Code, can help you to find a better deal and ensure you’re not paying more for your energy than you need to.  

The Confidence Code is a Code of Practice that governs independent energy price comparison sites.  We took over responsibility for managing it from Consumer Focus in March 2013.

The Confidence Code insists that its members follow key principles for how they must operate their service.  So using a site with the Confidence Code logo means that the process of switching energy supplier should be easier, more reliable and reassuring for you.

For more information on the requirements the accredited sites must follow see the Confidence Code – Code of Practice [pdf]. We intend to review the Confidence Code this year to see if we can make any improvements.  

Why choose a site covered by the Confidence Code?

The sites covered by the Confidence Code act independently of suppliers, so you can be sure that when you are presented with options and prices, they have been calculated and are displayed in a fair and unbiased way. 

They can help you find the best deal for you in your local area and provide you with a free and easy-to-use switching service. They also give detailed information on each tariff, including gas and electricity unit prices and any discounts that are available.

Price comparison sites accredited by the Confidence Code

Contacts

If you have any queries regarding the Confidence Code, please email our Code manager confidencecode@ofgem.gov.uk

If you have a complaint about an accredited site then please contact them first so they can try to address your complaint.  If your complaint is not resolved to your satisfaction, you should contact us so we can follow up the issue with the site concerned, as the Confidence Code requires sites to operate an effective complaints process. 

For unresolved complaints, please contact our Consumer Affairs team:

Further independent advice about switching supplier is available from the Citizens Advice consumer service:

Telephone: 08454 04 05 06

If you run an energy price comparison site and you wish to apply to become a member of the Confidence Code, please contact the Confidence Code manager at this email address: confidencecode@ofgem.gov.uk