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Notice under Part H of Charge Restriction Condition (CRC) 2C (Broad Measure of Customer Service Adjustment) of the proposed text of the Stakeholder Engagement and Consumer Vulnerability Guidance

Consultation

Upcoming
Open
Closed (awaiting decision)
Closed (with decision)

Publication date

2 March 2016

Closing date

30 March 2016

Industry sector

Distribution Network

Decision

Direction issuing the Stakeholder Engagement and Consumer Vulnerability Incentive Guidance for RIIO-ED1

It is important that network licensees engage with stakeholders and help address consumer vulnerability – the RIIO-ED1 Stakeholder Engagement and Consumer Vulnerability (SECV) Incentive drives network companies to do this.

The SECV Guidance Document outlines the scope of the incentive, the submission process and our assessment process.

This document gives Notice to all electricity distribution network operators of our proposal to issue the SECV Guidance document.

Respond name

Grant McEachran

Notice under Part H of Charge Restriction Condition (CRC) 2C (Broad Measure of Customer Service Adjustment) of the proposed text of the Stakeholder Engagement and Consumer Vulnerability Guidance

Publication date

Closing date

Industry sector

Related links

Decision

Respond name

Respond telephone

Respond email

Main document

Subsidiary documents

Response documents

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Ofgem is the Office of Gas and Electricity Markets.