Economy Energy customers: Your questions on new supplier Ovo Energy

Guidance

Publication date

Company

Industry sector

Supply and Retail Market

We have appointed Ovo Energy to take on the customers of Economy Energy, after they ceased trading. This appointment will take effect on Saturday 12 January 2019. This follows a competitive process we’ve run to get the best deal possible for Economy Energy customers. 

This guide will answer some of your questions on what happens now.

Your supply

Your contract

Switching supplier

Accounts in debt or credit

Payments through direct debit

Warm Home Discount

Complaints and contacts

Enquiries

Ovo Energy will contact Economy Energy customers with more information about their contract, tariff and any credit owed to you. If your question isn't answered here, you should contact the Ovo Energy customer contact team.