Confidence Code - code of practice for online domestic price comparison services

Publication date
25th March 2015
Information types
Policy areas

In 2013 we took over responsibility for the Confidence Code, a voluntary code of practice for domestic energy price comparison services, from Consumer Focus. The Code insists that its members follow key principles, providing reassurance to consumers about the independence, transparency, accuracy, and reliability of the service.

In August 2014 we consulted on changes aimed to strengthen the protections offered to consumers by using accredited sites. In January 2015, we published our final policy decisions and allowed stakeholders to comment on our proposed drafting of the new Confidence Code document.

In this decision, we provide our amended Confidence Code document, taking into account stakeholder feedback on our proposed drafting. We have also provided further clarity on some of our policy decisions. This new Code will go live on 1 April 2015. From this date, accredited sites will be required to adhere to the new requirements, strengthening the service they provide to consumers.