Revoking a licence

If we have granted a licence, there may be circumstances in which we would revoke the licence. The conditions whereby a licence may be revoked are included in the terms of the licences that we grant. In addition, a current list of revocation conditions for each type of licence is available at the bottom of this page.

Copies of licences may be obtained from the Ofgem Library at: RIC@ofgem.gov.uk or on our Electronic Public Register.

Requests to have a licence revoked

A licensee that is no longer using and therefore does not want to retain its licence may apply to the Gas and Electricity Markets Authority (the Authority) to have its licence revoked.

Such requests must be made in writing (by post or email) on company letterhead and signed by a duly authorised person, and marked for the attention of our Industry Codes and Licensing Team.

Written requests for a licence to be revoked should include the following:

  • full details of the licence to be revoked including licence holder and licence type
  • full details of continuity of supply arrangements (supply licences only – see below)
  • confirmation that the licensee is aware that the revocation is irreversible.
  • a statement confirming that all relevant renewable/social scheme obligations have been discharged, or details of the licensee's plans to discharge any outstanding obligations (supply licences only).

Providing the Authority agrees that the licence should be revoked, we will issue to the licensee a Notice of Revocation. This notice gives the licensee 30 days notice that the licence will be revoked.

Licence revocations are irreversible and should you still need a licence you would have to re-apply for a new one.

Securing continuity of supply

A gas or electricity supply licensee applying to revoke a licence must provide details of arrangements for securing continuity of supply for all relevant customers. Where there are no customers, the licensee should provide written confirmation to that effect.

Publications and updates

  • Published: 22nd Jan 2020
  • Decisions
  • 3 Associated documents
Consultation on Last Resort Supplier Payment Claim from Shell Energy Retail Limited

  • Published: 22nd Jan 2020
  • Decisions
  • 3 Associated documents
Decision on Last Resort Supplier Payment Claim from Ovo Energy.

  • Published: 13th Dec 2019
  • Closed: 15th Jan 2020
  • Consultations and responses
  • 2 Associated documents
This letter sets out the reasons why we are minded to consent to Ovo Energy claiming a Last Resort Supply Payment of up to £13.1m.

  • Published: 5th Dec 2019
  • Closed: 10th Jan 2020
  • Consultations and responses
  • 2 Associated documents
Consultation on Last Resort Supplier Payment Claim from Shell Energy Retail Limited.

  • Published: 14th Dec 2018
  • Closed: 11th Jan 2019
  • Consultations and responses
  • 8 Associated documents
Our minded-to letter on Octopus Energy Limited’s claim for payment to recover certain additional costs they incurred in acting as a Supplier of Last Resort

  • Published: 19th Jan 2018
  • Decisions, Consultations and responses
  • 14 Associated documents
Our final decision on Co-operative Energy Limited’s claim for payment to recover certain additional costs they incurred in acting as a Supplier of Last Resort.

  • Published: 16th Nov 2017
  • Closed: 14th Dec 2017
  • Consultations and responses
  • 2 Associated documents
Our minded-to letter on Co-operative Energy Limited’s claim for payment to recover certain additional costs they incurred in acting as a Supplier of Last Resort

  • Published: 9th Feb 2017
  • Guidance
  • 1 Associated documents
Read how the Government and Ofgem would work together to make sure households continue to receive an uninterrupted supply of energy in the unlikely event of a large energy supplier going into administration.

  • Published: 21st Oct 2016
  • Decisions
  • 1 Associated documents
We have consulted on our approach to dealing with supplier insolvency and its consequences for customers and have decided to update our supplier of last resort guidance.

  • Published: 21st Oct 2016
  • Guidance
  • 1 Associated documents
This guidance outlines the issues we would consider in the event of an energy supplier failing, the process we would follow and criteria used to select a SoLR.

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