Investigations
We monitor the energy market to ensure fair treatment of consumers and to secure compliance with legislation.
Using our enforcement powers, we investigate potential breaches of the rules. Where companies fail, we will act. We use Enforcement guidelines and a Financial penalties and consumer redress policy to guide our work.
Below you can view our investigations and decisions since 2009. The following pages list further information relating to provisional and final orders and compliance cases.
Please note: An open investigation does not mean a company has breached licence conditions or other obligations.
Filter investigations
13Items match your criteria
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- Opened:
- Jan 2020
Ofgem has launched an investigation into whether Utilita broke rules around charging customers above the permitted level of the price cap for prepayment meter customers.- Company:
- Utilita Energy Ltd
- Regulation Area:
- Sectoral Regulations
- Breach Area:
- Billing
-
- Opened:
- Feb 2019
- Closed:
- May 2019
We have decided not to confirm the 22 February 2019 provisional order issued to Solarplicity, due to improved performance and an Undertaking provided to take further steps.- Company:
- Solarplicity
- Regulation Area:
- Sectoral Regulations
- Breach Areas:
- Billing, Customer service, Standards of Conduct, Vulnerable customers
-
- Opened:
- Jan 2019
- Closed:
- Jan 2019
Economy Energy ceased trading on 8 January 2019 and its supply licences were revoked on 12 January 2019, ending the Provisional Order of 4 January 2019.- Company:
- Economy Energy
- Regulation Area:
- Sectoral Regulations
- Breach Areas:
- Billing, Customer service, Standards of Conduct, Vulnerable customers
-
- Opened:
- Jul 2016
- Closed:
- Dec 2018
Extra Energy ceased trading on 21 November 2018 and its supply licences were revoked on 25 November 2018. As a result, our investigation into Extra has closed.- Company:
- Extra Energy Supply Limited
- Regulation Area:
- Sectoral Regulations
- Breach Areas:
- Billing, Switching, Customer service, Standards of Conduct
-
- Opened:
- Jul 2017
- Closed:
- Aug 2018
The Gas and Electricity Markets Authority has decided to close its investigation into BG’s compliance with Standard Licence Conditions 24 and 25C.- Company:
- British Gas
- Regulation Area:
- Sectoral Regulations
- Breach Areas:
- Billing, Switching, Standards of Conduct
-
- Opened:
- Feb 2018
- Closed:
- Aug 2018
This investigation was closed because Iresa ceased trading on 31 July 2018 and its licence was revoked.- Company:
- Iresa
- Regulation Area:
- Sectoral Regulations
- Breach Areas:
- Billing, Switching, Customer service, Standards of Conduct, Vulnerable customers
-
- Opened:
- Mar 2018
- Closed:
- Aug 2018
Iresa ceased trading on 31 July 2018 ending the Provisional Order of 27 March 2018.- Company:
- Iresa
- Regulation Area:
- Sectoral Regulations
- Breach Areas:
- Billing, Customer service, Standards of Conduct, Vulnerable customers
-
- Opened:
- Oct 2015
- Decision Proposed:
- Jan 2017
- Closed:
- Jun 2017
The Authority has confirmed its decision to impose a financial penalty on British Gas following an investigation into its failure to comply with SLC 7A, 7B, 14A and 21B and CHSR 2008.- Company:
- British Gas
- Regulation Area:
- Sectoral Regulations
- Breach Areas:
- Billing, Customer service, Standards of Conduct
-
- Opened:
- Oct 2014
- Decision Proposed:
- Apr 2016
- Closed:
- Jun 2016
The Authority has confirmed its decision to impose a £18m financial penalty and consumer redress package on ScottishPower.- Company:
- Scottish Power
- Regulation Area:
- Sectoral Regulations
- Breach Areas:
- Billing, Customer service, Standards of Conduct
-
- Opened:
- Jun 2014
- Decision Proposed:
- Dec 2015
- Closed:
- Jan 2016
The Authority has confirmed its decision to impose a £26m financial penalty and consumer redress package on npower.- Company:
- npower
- Regulation Area:
- Sectoral Regulations
- Breach Areas:
- Billing, Standards of Conduct, Customer service