As part of our duty to regulate how energy businesses behave so consumers get good value and fair service, it is important that we can act decisively to put things right if businesses breach their obligations.
Here you can access our Enforcement Guidelines. These describe how we will use our enforcement powers in such situations. We have also produced ‘lessons learned’ guidance to help energy businesses learn from past issues.
These guidelines aim to bring greater clarity, consistency and transparency to our enforcement policies and processes, and to reflect changes that we have made to maximise the impact and efficiency of our work.
They describe how we will provide redress and remedies for consumers, and how breaches of infringements will be punished or deterred. They also outline a number of enforcement tools we may use as an alternative to exercising our statutory enforcement powers..
Lessons learned guidance
Our lessons learned guidance results from our enforcement and compliance actions. We are also publishing a biannual report on the action we have taken. Both of these aim to help suppliers learn from past issues.
Download our latest guides and reports via the publications and updates list below.