Retail Market Review

We launched the Retail Market Review in late 2010 due to concerns that the energy market was not working effectively for consumers.

The review recognised that while we had seen some improvements since the 2008 Energy Supply Probe, many of the barriers to effective consumer engagement remained. These barriers included the complexity of tariff options, the poor quality of information provided to consumers and low levels of trust in energy suppliers. 

Where we are now

We have worked with Office of Fair Trading and the Competition and Markets Authority (CMA) to carry out a review of competition in the GB energy market. This found that competition wasn't working as well as it should for consumers and led us to make a market investigation reference to the CMA. You can find out more at State of competition in the energy market assessment.

Following the CMA review we have implemented changes to the Retail Market Review rules and we propose to make further changes. We had always envisaged that a number of the Retail Market Review rules would help to reset the market and would likely be removed over time.

Key publications arising from the Retail Market Review

The key publications arising from the review are our final proposals and the new Standards of Conduct:

Domestic consumers

The Retail Market Review – Implementation of Simpler Tariff Choices and Clearer Information [pdf]
Implementation of the domestic Standards of Conduct –decision to make licence modifications

Non-domestic (micro-business) consumers

Implementation of the Retail Market Review non-domestic proposals – decision to make licence modifications (June 2013)
New standards of conduct for suppliers - business consumers

You can find a full list of all publications associated with the review at the bottom of this page.

Engagement and working groups within the Retail Market Review

We sought significant input from a range of stakeholders within the review. This involved consumer research as well as hosting roundtable discussions with industry stakeholders, including suppliers and consumer groups. You can find out more about our engagement work and view associated publications at:

Retail Market Review: engagement and working groups

Publications and updates

  • Published: 7th Aug 2009
  • Guidance
  • 1 Associated documents
The Gas and Electricity Markets Authority has decided to introduce two new domestic supply licence conditions, requiring cost reflectivity between payment methods and prohibiting undue discrimination in terms and conditions offered to customers.

  • Published: 7th Aug 2009
  • Decisions
  • 13 Associated documents
This document sets out for consultation the package of remedies that we have developed to promote competition and protect consumers in the retail energy supply market.

  • Published: 6th Aug 2009
  • Open letters and correspondence
  • 7 Associated documents
Ofgem has called on the chief executives of the six main energy suppliers to explain their positions on pricing in the light of current lows in wholesale energy prices and growing anxiety among householders over winter energy bills

  • Published: 26th Jun 2009
  • Decisions
  • 1 Associated documents
This document sets out the rationale for the Authority's decision, the statutory consultation notices required to implement the new licence conditions, and guidance on the new conditions.

  • Published: 26th Jun 2009
  • Decisions
  • 1 Associated documents
This impact assessment identifies a wide range of impacts, costs and benefits of the proposed licence conditions. It builds on our initial impact assessment and responses we received to the consultation on that initial impact assessment.

  • Published: 28th May 2009
  • Reports and plans
  • 1 Associated documents
Ofgem Quarterly Report on the relationship between wholesale and retail energy prices.

  • Published: 15th Apr 2009
  • Closed: 13th May 2009
  • Consultations and responses
  • 18 Associated documents
We are minded to introduce two new supply licence conditions to address undue discrimination in the domestic energy supply market. This document sets out these draft licence conditions and accompanying guidelines.

  • Published: 15th Apr 2009
  • Closed: 13th May 2009
  • Consultations and responses
  • 1 Associated documents
We are minded to introduce two new supply licence conditions to address undue discrimination in the domestic energy supply market. This impact assessment sets out our thinking on the likely impacts, costs and benefits of these new licence conditions.

  • Published: 2nd Mar 2009
  • Reports and plans
  • 1 Associated documents
Ofgem quarterly report on the relationship between the wholesale and retail energy prices.

  • Published: 20th Feb 2009
  • Open letters and correspondence
  • 1 Associated documents
This letter seeks views on whether we should revise the current licence condition to reduce the 65 day working day period that suppliers currently have after the variation comes into effect to notify customers of the change.

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