Retail Market Review

We launched the Retail Market Review in late 2010 due to concerns that the energy market was not working effectively for consumers.

The review recognised that while we had seen some improvements since the 2008 Energy Supply Probe, many of the barriers to effective consumer engagement remained. These barriers included the complexity of tariff options, the poor quality of information provided to consumers and low levels of trust in energy suppliers. 

Where we are now

We have worked with Office of Fair Trading and the Competition and Markets Authority (CMA) to carry out a review of competition in the GB energy market. This found that competition wasn't working as well as it should for consumers and led us to make a market investigation reference to the CMA. You can find out more at State of competition in the energy market assessment.

Following the CMA review we have implemented changes to the Retail Market Review rules and we propose to make further changes. We had always envisaged that a number of the Retail Market Review rules would help to reset the market and would likely be removed over time.

Key publications arising from the Retail Market Review

The key publications arising from the review are our final proposals and the new Standards of Conduct:

Domestic consumers

The Retail Market Review – Implementation of Simpler Tariff Choices and Clearer Information [pdf]
Implementation of the domestic Standards of Conduct –decision to make licence modifications

Non-domestic (micro-business) consumers

Implementation of the Retail Market Review non-domestic proposals – decision to make licence modifications (June 2013)
New standards of conduct for suppliers - business consumers

You can find a full list of all publications associated with the review at the bottom of this page.

Engagement and working groups within the Retail Market Review

We sought significant input from a range of stakeholders within the review. This involved consumer research as well as hosting roundtable discussions with industry stakeholders, including suppliers and consumer groups. You can find out more about our engagement work and view associated publications at:

Retail Market Review: engagement and working groups

Publications and updates

  • Published: 30th Oct 2012
  • Charts and data, Reports and plans
  • 0 Associated documents
Written evidence submitted by Ofgem to the Energy and Climate Change Committee on 'Consumer Engagement with Energy Markets' in March 2012 ahead of our formal appearance on 30 October 2012. This writt

  • Published: 26th Oct 2012
  • Decisions
  • 1 Associated documents
This letter sets out our decision not to re-insert Undue Discrimination Prohibition Standard Licence Condition 25A for a further period.

  • Published: 26th Oct 2012
  • Closed: 21st Dec 2012
  • Consultations and responses
  • 39 Associated documents
This document sets out our updated proposals to improve the way the retail energy market works for businesses.

  • Published: 26th Oct 2012
  • Closed: 21st Dec 2012
  • Consultations and responses
  • 44 Associated documents
This document sets out our updated proposals to ensure the domestic retail energy market is simpler, clearer and fairer for consumers.

  • Published: 9th Oct 2012
  • Open letters and correspondence
  • 1 Associated documents
Confirmation of 2011 Statements submission date

  • Published: 29th Aug 2012
  • Decisions
  • 2 Associated documents
Ofgem today made licence modifications to improve the transparency and cross-company comparability of the Consolidated Segmental Statements together with the associated guidelines.

  • Published: 20th Jul 2012
  • Other
  • 1 Associated documents
This letter updates stakeholders on the process for Ofgem’s Undue Discrimination Prohibition Standard Licence Condition 25A.

  • Published: 16th Jul 2012
  • Open letters and correspondence
  • 1 Associated documents
This letter updates stakeholders on Ofgem's liquidity project following the February 2012 consultation and sets out the next steps for the project.

  • Published: 13th Jul 2012
  • Closed: 10th Aug 2012
  • Consultations and responses
  • 6 Associated documents
This consultation document sets out our final proposals on our amendments to the Financial Information Reporting licence condition. Our deadline for responses is 10 August 2012.

  • Published: 6th Jun 2012
  • Open letters and correspondence
  • 1 Associated documents
Confirmation of 2011 Statements submission procedure.

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