Retail Market Review

We launched the Retail Market Review in late 2010 due to concerns that the energy market was not working effectively for consumers.

The review recognised that while we had seen some improvements since the 2008 Energy Supply Probe, many of the barriers to effective consumer engagement remained. These barriers included the complexity of tariff options, the poor quality of information provided to consumers and low levels of trust in energy suppliers. 

Where we are now

We have worked with Office of Fair Trading and the Competition and Markets Authority (CMA) to carry out a review of competition in the GB energy market. This found that competition wasn't working as well as it should for consumers and led us to make a market investigation reference to the CMA. You can find out more at State of competition in the energy market assessment.

Following the CMA review we have implemented changes to the Retail Market Review rules and we propose to make further changes. We had always envisaged that a number of the Retail Market Review rules would help to reset the market and would likely be removed over time.

Key publications arising from the Retail Market Review

The key publications arising from the review are our final proposals and the new Standards of Conduct:

Domestic consumers

The Retail Market Review – Implementation of Simpler Tariff Choices and Clearer Information [pdf]
Implementation of the domestic Standards of Conduct –decision to make licence modifications

Non-domestic (micro-business) consumers

Implementation of the Retail Market Review non-domestic proposals – decision to make licence modifications (June 2013)
New standards of conduct for suppliers - business consumers

You can find a full list of all publications associated with the review at the bottom of this page.

Engagement and working groups within the Retail Market Review

We sought significant input from a range of stakeholders within the review. This involved consumer research as well as hosting roundtable discussions with industry stakeholders, including suppliers and consumer groups. You can find out more about our engagement work and view associated publications at:

Retail Market Review: engagement and working groups

Publications and updates

  • Published: 13th Sep 2013
  • Open letters and correspondence
  • 2 Associated documents
This page contains responses to our consultation document relating to the Typical Domestic Consumption Values (TDCVs) and our decision letter.

  • Published: 30th Aug 2013
  • Open letters and correspondence
  • 0 Associated documents
Our new Standards of Conduct requiring energy suppliers to treat small businesses fairly have come into force this week.

  • Published: 27th Aug 2013
  • Open letters and correspondence
  • 0 Associated documents
From this week rigorous new standards of conduct come into force that will ensure energy suppliers are treating consumers fairly. The introduction of these new enforceable rules is the first stage of our reforms to make the energy market simpler, clearer...

  • Published: 27th Aug 2013
  • Decisions
  • 1 Associated documents
Following publication of our statutory consultation on 20 June 2013, this document notifies stakeholders of the Gas and Electricity Markets Authority's decision to proceed with licence modifications to give effect to Ofgem's Retail Market Review (RMR)...

  • Published: 24th Jul 2013
  • Open letters and correspondence
  • 0 Associated documents
Summer 2013 marks the start of a fairer energy market for both households and businesses. Energy suppliers will have to make sure they treat small businesses fairly - or risk facing fines.

  • Published: 3rd Jul 2013
  • Other
  • 1 Associated documents
This document provides links to the segmental generation and supply statements by the large energy companies for 2012. We have included a link to Scottish and Southern Energy's 2012/13 statement, published at the end of September.

  • Published: 28th Jun 2013
  • Closed: 23rd Aug 2013
  • Consultations and responses
  • 30 Associated documents
This consultation explores trends and issues relating to TPIs in Great Britain’s retail energy markets.

  • Published: 28th Jun 2013
  • Decisions
  • 4 Associated documents
This notifies stakeholders of the Gas and Electricity Markets Authority's decision to proceed with licence modifications by amending Standard Licence Condition 1 and inserting the new SLC 25C which introduces new mandatory Standards of Conduct.

  • Published: 28th Jun 2013
  • Decisions
  • 3 Associated documents
This letter describes how we have taken account of responses to our non-domestic RMR statutory consultation and confirms our decision to make modifications to the gas and electricity supply licences.

  • Published: 20th Jun 2013
  • Closed: 23rd Jul 2013
  • Consultations and responses, Decisions
  • 7 Associated documents
This document contains Ofgem's final Retail Market Review proposals for domestic consumers.

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