Gas theft

Gas theft increases costs for customers. Interfering with gas meters or pipes is also a serious risk to safety.

To promote a safer, fairer market for consumers, we have created rules for energy companies that require them play an active role in detecting, investigating and preventing the theft of gas. These rules form part of the gas supply licence. We also work to ensure that the arrangements to tackle theft of gas act in the best interests of consumers.

Our rules for the gas industry include a requirement for gas suppliers to set up a cross industry theft risk assessment service to help them to better target investigations.

We have also supported the industry's development of a new code of practice to establish minimum standards for theft investigations. 

How to report gas theft

If you’re concerned about gas theft or want to know more on how you are protected from gas theft, you can:

  1. Contact your energy supplier. You can find their details on your energy bill, or if you don’t have this to hand see our impartial list on our online energy shopping guide: Energy suppliers (opens another website) 
  2. Contact the UK Revenue Protection Association (UKRPA):
  3. Report the theft anonymously using the stayenergysafe website.

Further support and advice

If you need advice or help and support on an energy matter, you can also contact the Citizens Advice Service:

Publications and updates

  • Published: 10th Jul 2014
  • Decisions
  • 2 Associated documents
Cover letter to the Electricity Theft and Gas Theft Directions requiring electricity and gas suppliers to establish the Theft Risk Assessment Service by 29 February 2016.

  • Published: 7th Jan 2013
  • Decisions
  • 2 Associated documents
Cover letter to a Direction to require gas suppliers to implement the Theft Risk Assessment Service by 31 March 2014.

  • Published: 7th Nov 2012
  • Other
  • 1 Associated documents
To help support industry proposals to incentivise theft detection, we have published the model used to support our recent gas theft policy conclusions.

  • Published: 31st Oct 2012
  • Decisions
  • 3 Associated documents
This document sets out our proposed approach and decision to implement new licence obligations on gas suppliers to detect, prevent and investigate theft.

  • Published: 27th Apr 2012
  • Open letters & correspondence
  • 1 Associated documents
Extending timescale for responses on draft direction to introduce gas theft risk assessment service.

  • Published: 26th Mar 2012
  • Closed: 30th Apr 2012
  • Consultations & responses
  • 29 Associated documents
Proposals to improve the arrangements for tackling gas theft. This includes a consultation on a new licence condition for gas suppliers, a Theft Risk Assessment Service and principles for a new incentive scheme to encourage gas theft detection.

  • Published: 26th Mar 2012
  • Consultations & responses
  • 1 Associated documents
See an overview of questionnaire responses on theft of energy.

  • Published: 31st Aug 2011
  • Closed: 26th Oct 2011
  • Consultations & responses
  • 27 Associated documents
A consultation on improving the arrangements for tackling gas theft. This document proposes new licence obligations for gas suppliers. It also requests views on industry proposals to increase theft detection.

  • Published: 23rd Aug 2011
  • Other
  • 3 Associated documents
Two Proposals from British Gas combining the Supplier Energy Theft Scheme Model (SETS), the Theft Code of Practice, and new service provider(s) tasked with delivering co-ordination and optional services.

  • Published: 13th Dec 2010
  • Closed: 31st Jan 2011
  • Consultations & responses
  • 12 Associated documents
Consultation on our minded to view to accept an industry code proposal to improve gas supplier incentives to detect and investigate theft and consequential amendments to gas transporters licence

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