A tariff in respect of an evergreen contract which is no longer capable of being entered into by all domestic customers.
This normally applies if you move into a new business premises and don’t agree a contract. You could also be on one if your current contract ends but the supplier continues supplying energy that you use. This might happen if the original contract does not state what will happen at the end of a contract or it does not have renewal provisions.
Deemed contracts and default tariffs are usually among a supplier’s most expensive. They are your supplier's most basic offer.
These are a basic tariff from an energy supplier. They are typically the most expensive contract and tariff rate you can be on.
You could be put on a default tariff if your fixed-term tariff ends and you don't shop around for a new one. Or, you could have moved and not agreed a new tariff for your new home.
The most common type of default tariff is ‘standard variable’. This means prices go up and down with the market. They don’t generally have an end date and won’t have a fixed-term on the contract terms and conditions, such as for your gas or electricity unit prices.
Names of default tariffs vary. If you aren’t sure if you are on one, contact your supplier to check.
An exemption from or relaxation of a rule (which may include the imposition of alternative rules).
Switching Programme Design Authority
The Design Authority (DA) owned the design baseline for the Switching Programme and made decisions on the design of the new switching arrangements that, in total, formulated the design baseline. The DA consisted of senior representatives in Ofgem from all of the policy areas affected by the Switching Programme.
A determination is a binding decision by us, including our reasons, in relation to a dispute referred to us under the Acts or the relevant licence provisions.
The circumstances in which a dispute between a licensed energy network company and a customer may be referred to the Gas and Electricity Markets Authority (“the Authority”) for determination are set out in: Ofgem guidance on determination of disputes.
A method of payment where a fixed or variable amount is taken from a bank account each month, quarter or year.
Any form of payment, saving, rebate benefit or reward that is in any way linked to a Domestic Energy Supply Product. One example is the dual fuel discount.
A customer that uses energy for non - commercial purposes.
Companies who sell energy to and bill domestic customers in Great Britain.
A type of energy contract where a customer takes gas and electricity from the same supplier (or two affiliated suppliers).
This is where you take both your gas and your electricity from the same supplier. A supplier may offer a discount off your bill if you buy both your gas and your electricity from them.
A particular type of electricity meter where the tariffs have a control unit that allows the supplier (or distribution company) to switch the metered supply remotely by radio teleswitch. The RadioTeleswitching Access Provider controls the radio switches, and therefore heating load, following instructions from the supplier.