Energy consumers must be able to switch their supplier easily and with confidence. Effective switching strengthens competition in the energy market, which in turn benefits consumers.
The current switching arrangements, developed in the late 1990s, are complex for suppliers and can lead to delays, errors and costs, which are often borne by consumers.
Through the Switching Programme we are taking steps to radically transform current switching arrangements, and deliver faster, more reliable switching for consumers.
Our scope and approach
For full details of our scope and approach to the programme, see our:
You can access all consultations and decisions related to the programme in the publications and updates section at the bottom of this page.
You can access full detailed documentation about the programme in our secure Switching Programme portal. You must register with us to receive access to the portal.
If you wish to request access to the portal, or have any other query, please contact firstname.lastname@example.org.