Implementation of the CMA remedies

In July 2014 we referred the energy market for investigation by the Competition and Markets Authority (CMA). We referred the market as we didn’t think competition was working as well as it could for consumers. 

Investigation progress

The CMA published its final report on 24 June 2016. The report contains over 30 remedies, of which 26 fall to Ofgem to implement. 

Ofgem’s next steps

In August 2016 we published an open letter on our Implementation Strategy. This outlined our approach, priorities and key milestones, together with how we will engage with stakeholders. We have now also published our detailed Implementation Plan.

We will work to implement the final remedies to ensure benefits are maximised for consumers. You can access further publications and outputs relevant to our resulting programme of work in the publications and update feed below.

We'll be publishing a regular update with details of specific activities in this area. To register to receive these communications, please email us using the address below.

Consumer progress panel

Ofgem has established a panel of consumer experts. The purpose of the consumer progress panel is to advise Ofgem, particularly regarding how to secure the maximum possible consumer benefit from its implementation of the CMA remedies as contained in its Final Report. You can find the minutes of panel meetings here:

Further information

For queries on the remedies programme, please email remedies@ofgem.gov.uk.

Publications and updates

  • Published: 14th Aug 2017
  • Closed: 15th Sep 2017
  • Consultations and responses
  • 3 Associated documents
This paper sets out our proposal to allow suppliers to roll domestic customers onto further fixed-term tariffs at the end of their existing fixed-term deals.

  • Published: 14th Aug 2017
  • Guidance
  • 1 Associated documents
Guidance on supplier-led trials.

  • Published: 14th Aug 2017
  • Open letters and correspondence
  • 1 Associated documents
An open letter for stakeholders who have ideas about effective ways to engage consumers and are keen to be involved in trials to influence the policy debate.

  • Published: 27th Jul 2017
  • Open letters and correspondence
  • 2 Associated documents
This open letter summarises the responses received for our initial consultation on implementing the Competition and Markets Authority's (CMA) recommendations for industry code governance.

  • Published: 7th Jul 2017
  • Open letters and correspondence
  • 1 Associated documents
An open letter to update energy suppliers, consumer groups and other interested parties on the timing of the CMA database remedy.

  • Published: 3rd Jul 2017
  • Decisions
  • 1 Associated documents
To implement consumer trials, Ofgem has issued a direction under SLC 32A.

  • Published: 3rd Jul 2017
  • Decisions
  • 2 Associated documents
Outlines our decision to partially implement the removal of the Whole of Market Requirement from the Confidence Code and consults on consequential changes.

  • Published: 3rd Jul 2017
  • Open letters and correspondence
  • 1 Associated documents
This paper sets out our latest thinking on how we might amend the Personal Projection rules so that they remain fit-for-purpose in a rapidly changing market.

  • Published: 16th May 2017
  • Agendas, minutes and presentations
  • 4 Associated documents
The consumer progress panel advise Ofgem on how to secure the maximum possible consumer benefit from its implementation of the CMA remedies.

  • Published: 21st Feb 2017
  • Open letters and correspondence
  • 1 Associated documents
An open letter setting out our actions implementing the CMA’s remedy recommendation on the Debt Assignment Protocol.

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