We’re making it easier for you to see who the best and worst performers are in the energy market. We encourage you to consider energy suppliers’ customer service alongside price before you switch.
Below you can find information on:
- customer satisfaction with energy suppliers
- how many complaints suppliers receive
- how many are passed on to the Ombudsman to resolve.
These indicators are an opportunity for energy suppliers to improve their service to you.
For more detailed information on consumer complaints data see:
Complaints handling and Ombudsman referrals
Making a complaint to your supplier
If you have a complaint about your gas or electricity supplier or network operator, you should first contact them. See Complain about your gas or electricity bill or supplier.