Consumer research

Mae’r dudalen yma ar gael yn Gymraeg.

We use consumer research to ensure our decision-making is informed by robust evidence and the views of Britain’s energy consumers.

Select from the following links to view our reports and data:

Our research approach

Our Consumer First research programme helps us to understand the priorities, views and experiences of a wide range of consumers, including business consumers and more vulnerable groups.

We develop this understanding further through commissioned independent qualitative and quantitative consumer research, and by reviewing evidence from a variety of other organisations.

We involve thousands of consumers in our work through:

  • regular surveys and workshops
  • regular meetings of our Consumer First Panel
  • innovative approaches, like video research and collaborative engagement so consumers and energy suppliers are brought together in dialogue.

Further information

If you have questions about our research, contact us at