*UK Energy Incubator Hub Ltd ("UKEIH") ceased trading on 11 July 2022 and its licences to supply electricity and gas were subsequently revoked. As a result, the provisional order issued to UKEIH on 31 May 2022 is no longer in effect.*
On 31 May 2022, the Authority issued a provisional order to UK Energy Incubator Hub Ltd (UKEIH) in accordance with Section 25(2) of the Electricity Act 1989 and Section 28(2) of the Gas Act 1986.
Based on the information received by the Authority, it considers that UKEIH is contravening or is likely to contravene Standard Licence Conditions SLC 0.3(a), 0.3(c), Consumer Complaints Handling Standards Regulations 3, 6, 7(1)(a) and 7(1)(b) and section 47 of the Consumers, Estate Agents and Redress Act 2007.
The particular behaviours of concern giving rise to the making of the provisional order are UKEIH’s failure to:
The provisional order requires UKEIH to fully and immediately address these behaviours of concern. The provisional order also requires UKEIH to refrain from all sales, marketing and customer acquisition activity, including the acquisition of any new domestic customer or upgrading of any existing domestic customer to dual fuel, until such time as it provides the Authority with an independent audit report confirming UKEIH’s compliance with paragraphs (1) to (4) of the provisional order.
We published a Notice of Reasons document on 1 June 2022, explaining in greater detail the rationale for issuing the Provisional Order.