PfP Energy Customers: Your questions on new supplier British Gas


Publication date

Industry sector

Supply and Retail Market

We have appointed British Gas to take on the 82,000 customers of PfP Energy Ltd, which is ceasing to trade. 

This appointment will take effect on Saturday 11 September 2021, following a competitive process Ofgem has run to get the best deal for customers. 

This guide will answer some of your questions on what happens now.

Your supply

Your contract

Switching supplier

Accounts in debt or credit


Payments through direct debit

Smart meters

Complaints and contacts

Further help and advice

If your question isn’t answered here and you have concerns about your energy supply, problems or complaints, you should contact the Citizens Advice consumer helpline in the first instance for guidance and support.

Ofgem's role

You can read more about our powers to protect consumers when suppliers go out of business in our guidance: Supplier of Last Resort process.