PfP Energy Customers: Your questions on new supplier British Gas
Supply and Retail Market
We have appointed British Gas to take on the 82,000 customers of PfP Energy Ltd, which is ceasing to trade.
This appointment will take effect on Saturday 11 September 2021, following a competitive process Ofgem has run to get the best deal for customers.
This guide will answer some of your questions on what happens now.
Accounts in debt or credit
Payments through direct debit
Government and social schemes
Complaints and contacts
Further help and advice
If your question isn’t answered here and you have concerns about your energy supply, problems or complaints, you can contact:
Citizens Advice if you are based in England and Wales.
- Call 0808 223 1133 or use their online webchat.
- For textphone, dial 18001 followed by the helpline number.
Advice Direct Scotland if you are based in Scotland.
- Visit the energyadvice.scot website
- Call 0808 196 8660 or use their online webchat
- Email energyadvice.scot
You can read more about our powers to protect consumers when suppliers go out of business in our guidance: Supplier of Last Resort process.