Energy advice for households

Support and guidance with your energy bills and supplier

We’re the energy regulator for Great Britain. Here you can find our guides about home gas and electricity supply. 

We understand that in the current climate there are many challenges faced by consumers with the cost of living and high energy prices. We have provided guidance and support for you to understand what help you are entitled to and how to deal with these challenging times. 

Check your energy rights. Find advice if you need extra help, have difficulties with your energy supply or want to complain. Save money and get greener with your energy use with our tips on switching, government grants, benefits, and energy efficiency schemes.