Micro-business factsheet: It’s now easier for micro-businesses to review their options at the end of a contract


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Supply and Retail Market

This factsheet explains our new rules to simplify the contract renewal process for consumer. These will make it easier for customers to compare prices and find a better deal for their energy at the end of a fixed-term contract.

Since 30 April 2015:

  • the maximum notice period for terminating a micro-business contract has been reduced from 90 to 30 days;
  • suppliers must include the current prices, new prices and annual consumption on renewal letters for fixed-term contracts to make comparisons easier; and
  • suppliers must take all reasonable steps to acknowledge termination notice within five working days of receipt.