This factsheet explains our new rules to simplify the contract renewal process for consumer. These will make it easier for customers to compare prices and find a better deal for their energy at the end of a fixed-term contract.
Since 30 April 2015:
- the maximum notice period for terminating a micro-business contract has been reduced from 90 to 30 days;
- suppliers must include the current prices, new prices and annual consumption on renewal letters for fixed-term contracts to make comparisons easier; and
- suppliers must take all reasonable steps to acknowledge termination notice within five working days of receipt.