Energy supplier performance scorecard - 2021

Reports, plans and updates

Publication date

Industry sector

Supply and Retail Market

The Energy Supplier Performance Scorecard is a tool from Ofgem to give information on quality of service and pricing for suppliers in the GB energy market.  Select one of the below to view the latest information.

Data sources

The data comes from consumer research, sources that are either publicly available, provided by third parties or from responses to our information requests. Specific sources and relevant dates are listed with each chart. We are grateful to third parties for allowing us to reproduce their data. 

You can find more detailed information about energy supplier performance on the Ofgem data portal.

Supplier performance in other sectors

Last year the UK Regulators Network (UKRN) together with Ofgem, Ofwat, the Consumer Council for Water, Ofcom and the FCA launched the annual supplier performance scorecard to provide information about the quality of serviced delivered in the energy, water, telecommunications and financial services sectors.   

The UKRN brings together regulators from the UK’s utility, financial and transport sectors to benefit consumers and the economy. Ofgem is a member of the UKRN and works with other regulators to share knowledge, explore cross-cutting issues and build better ways of working. For more information about the UKRN please click on this link to their website.

Please click on the links below to access the latest scorecards in other sectors:

To access the previous enery supplier scorecard please see the Energy Supplier Performance Scorecard 2020

Data sources

The data comes from consumer research, sources that are either publicly available, provided by third parties or from responses to our information requests. Specific sources and relevant dates are listed with each chart. We are grateful to third parties for allowing us to reproduce their data. 

You can find more detailed information about energy supplier performance on the Ofgem data portal.

Supplier performance in other sectors

Last year the UK Regulators Network (UKRN) together with Ofgem, Ofwat, the Consumer Council for Water, Ofcom and the FCA launched the annual supplier performance scorecard to provide information about the quality of serviced delivered in the energy, water, telecommunications and financial services sectors.   

The UKRN brings together regulators from the UK’s utility, financial and transport sectors to benefit consumers and the economy. Ofgem is a member of the UKRN and works with other regulators to share knowledge, explore cross-cutting issues and build better ways of working. For more information about the UKRN please click on this link to their website.

Please click on the links below to access the latest scorecards in other sectors:

To access the previous enery supplier scorecard please see the Energy Supplier Performance Scorecard 2020